DTM / Adobe Analytics - Unable to authenticate via Marketing Cloud | Community
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Level 2
August 30, 2017
Solved

DTM / Adobe Analytics - Unable to authenticate via Marketing Cloud

  • August 30, 2017
  • 1 reply
  • 798 views

I am logged into DTM directly, not via an Adobe ID.

I have a new Web Property and I am trying to add the Adobe Analytics Tool.

The option to:

is greyed out.  That is, I cannot select the radio button next to Marketing Cloud.

My Adobe Analytics login IS via Marketing Cloud.

Do I have to have access to DTM via Marketing Cloud in order to select this option?  Or is there some other issue preventing me from selecting it?

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Best answer by jantzen_b

Yes, you need to log into DTM via the Marketing Cloud in order to enable this option.

1 reply

jantzen_b
Adobe Employee
jantzen_bAdobe EmployeeAccepted solution
Adobe Employee
August 30, 2017

Yes, you need to log into DTM via the Marketing Cloud in order to enable this option.