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tarac6783965
tarac6783965
April 21, 2016
Solved

Deactivation unsuccesful error code 194.13

I am trying to deactivate my Adobe 8 Pro so that I can install Adobe Acrobat Pro DC.  I keep getting an error message 194:13. Help please.

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taciac
taciacAccepted solution
Level 9
April 21, 2016

Hi Tara,

There are steps that you can try in the Adobe Acrobat Forum here: https://forums.adobe.com/thread/1675120?start=0&tstart=0. If that doesn't resolve the issue contact Customer Care. They will be able to deactivate it.

Best,

Tacia

For future questions regarding Acrobat Pro, the Acrobat forum is available here: https://forums.adobe.com/community/acrobat

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1 reply

taciac
taciacAccepted solution
Level 9
April 21, 2016

Hi Tara,

There are steps that you can try in the Adobe Acrobat Forum here: https://forums.adobe.com/thread/1675120?start=0&tstart=0. If that doesn't resolve the issue contact Customer Care. They will be able to deactivate it.

Best,

Tacia

For future questions regarding Acrobat Pro, the Acrobat forum is available here: https://forums.adobe.com/community/acrobat

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