Data Distiller audiences not refreshing | Community
Skip to main content
M
MauriP
Level 2
May 12, 2025
Question

Data Distiller audiences not refreshing

  • May 12, 2025
  • 1 reply
  • 463 views

Hello folks,

 

I've created Data Distiller audience, and after initial batch it worked. Now I've overwritten the dataset with a new batch using this.

 

I can see the dataset being updated (initial batch deleted and new one ingested). However, the audience is stuck in the "Processing" status (since multiple days now) and segment memberships are not being updated in the profile with a new date. Recreated the test with same end result. Is there something I'm missing, or do DD audiences only work with "insert into" and not with "insert overwrite into"?

 

Mauri

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    1 reply

    Asheesh_Pandey
    Community Advisor
    Asheesh_PandeyCommunity Advisor
    Community Advisor
    May 13, 2025

    @maurip sometimes data ingestion or audience jobs gets stuck in the process. I'd suggest to get job id, in your case audience id and submit a ticket to get that process through backend service request. 

    - Asheesh
      Supriya_Savre
      Supriya_Savre
      Level 4
      May 26, 2025

      Hi @maurip,

      Did the shared solution help you out? If yes, kindly consider marking the answer as ‘correct’.

      If you’re still facing any challenges, please feel free to continue the conversation here. Or if you've discovered a solution yourself, we would appreciate it if you could share it with the community.

      Terms & ConditionsAccessibility statement

      Loading footer...