Customer AI scores availability in profiles | Community
Skip to main content
SahuSa1
Level 3
February 27, 2025
Question

Customer AI scores availability in profiles

  • February 27, 2025
  • 1 reply
  • 727 views

Hi,

 

I created 2 customer AI instances which have run successfully (evaluated weekly). The age of both the instances are about 8-9 days as of today and have been scored twice. But when I try to create segment using them (from High, medium, low propensity buckets), in audience page it shows "Estimate is not available because at least one item in your query does not have data". 

 

So, does it take this much time for the scores to populate in profiles and being available for segment building? How much time in general does it take for scores to populate in profiles?

 

Both the instances are profile enabled, and have a goal prediction period in next 30/60 days.

 

Thanks for going through this post, would greatly appreate any help. 

 

Thanks,

Sambit Sahu

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

February 28, 2025

Are the scores and influential factors shown on profiles?

SahuSa1
SahuSa1Author
Level 3
March 7, 2025

Hi @jmgme1 ,

 

Yes, the propensity scores and Influencial factors (along with other fields) are available in profiles and while creating a segment.

Regards,

Sambit