Custom upload Audience not working as expected

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Hi Team,

We have uploaded a list of email IDs using custom upload under a new audience yesterday.

In audience still total profile counts is not reflecting.

We are using it in an audience and no profile is qualifying under it during dry run. Does the respective dataset needs to be enabled for lookup?

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DavidRoss91

Community Advisor

Hi @shivanima4

is your dataset that these are going to, enabled for profile?

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David Ross

Devyendar

User Group Leader

Can you check the status of the Audience upload process you initiated within Audience page. It can take a while for the audience process to finish. See if the Upload job failed, Go to Audiences > Dataset name, Dataset Batch or Profile Batch to check the job status & errors.

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Sukrity_Wadhwa

Level 4

Hi @shivanima4,

Were you able to resolve this query with the given solution or was this something you were able to figure out on your own or do you still need help here? Do let us know.

Thanks!

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Sukrity Wadhwa

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