Custom upload Audience not working as expected | Community
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ShivaniMa4
New Member
October 2, 2025
Question

Custom upload Audience not working as expected

  • October 2, 2025
  • 3 replies
  • 486 views

Hi Team,

 

We have uploaded a list of email IDs using custom upload under a new audience yesterday.

In audience still total profile counts is not reflecting. 

 

We are using it in an audience and no profile is qualifying under it during dry run. Does the respective dataset needs to be enabled for lookup?

3 replies

DavidRoss91
Community Advisor
DavidRoss91Community Advisor
Community Advisor
October 2, 2025

Hi @shivanima4 

is your dataset that these are going to, enabled for profile?

Devyendar
Devyendar
Level 6
October 6, 2025

Can you check the status of the Audience upload process you initiated within Audience page. It can take a while for the audience process to finish. See if the Upload job failed, Go to Audiences > Dataset name, Dataset Batch or Profile Batch to check the job status & errors.

 

Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
October 17, 2025

Hi @shivanima4,

Were you able to resolve this query with the given solution or was this something you were able to figure out on your own or do you still need help here? Do let us know.

Thanks!

Sukrity Wadhwa
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