Consent policy in AEP - Policy check page shows no diagram and NaN audiences

Forum|Forum|7 months ago
June 26, 2025
1 reply
528 views

Hi,

I was trying to test out consent policy, but the policy check page shows no diagram and NaN profiles. The consent policies are enabled, the audiences are showing counts and am not sure if I am missing something here. I checked for audiences which had consent captured fields (custom build not OOTB) and also without consent captured fields, but in both cases am not seeing any diagram or profile counts being affected by consent policy.

Would greatly appreciate any in help.

Thanks,

Sambit

Experience Platform

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Asheesh_Pandey

Community Advisor

@sahusa1 It usually means that AEP is not able to evaluate the consent condition. I recommend using the Policy Service API to manually evaluate which profiles match the condition.

- Asheesh

SahuSa1Author

Level 3

Hi @asheesh_pandey , Thanks for replying.

I went through the link mentioned above and also through these links -

1. https://experienceleague.adobe.com/en/docs/experience-platform/data-governance/api/overview

2. https://developer.adobe.com/experience-platform-apis/references/policy-service/#tag/Policy-evaluation

3. https://experienceleague.adobe.com/en/docs/experience-platform/data-governance/api/policies

4. https://experienceleague.adobe.com/en/docs/experience-platform/data-governance/policies/overview

But I could not find any documentation or code around evaluating profiles to check Consent Policy using API. Could you please help me with any documentation around that?

Thanks,

Sambit

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