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DavidXu
August 14, 2017
Solved

Can't Add New Property

Hi all, I'm attempting to create a new property, but I see the button grayed out like below.

I am a Marketing Cloud admin, and I have added appropriate launch permissions to my account.

Any advice?

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thebenrobb
thebenrobbAccepted solution
Adobe Employee
August 15, 2017

The issue is that being a Marketing Cloud Org Admin or a Launch Product Admin (in the Admin Console) only lets you assign users and permissions for the Launch product, it does not actually give you any rights inside of Launch itself.

In order to get access to Launch, your user must explicitly be added to a Launch product configuration of some kind.  This means that you won't have Org Admins publishing stuff in Launch unless they've actually granted themselves rights (which creates a record).

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Update: Detailed instructions are now available How to Set User Permissions for Adobe Launch

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4 replies

thebenrobb
Adobe Employee
thebenrobbAdobe Employee
Adobe Employee
August 14, 2017

It is permission related.  Can you come to office hours and we can step through it together?

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DavidXuAuthor
August 14, 2017

Great, I'll drop in tomorrow in the morning.

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jantzen_b
Adobe Employee
jantzen_bAdobe Employee
Adobe Employee
August 14, 2017

I'll move this over to the questions section since it's unlikely to be a bug.

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thebenrobb
Adobe Employee
thebenrobbAdobe EmployeeAccepted solution
Adobe Employee
August 15, 2017

The issue is that being a Marketing Cloud Org Admin or a Launch Product Admin (in the Admin Console) only lets you assign users and permissions for the Launch product, it does not actually give you any rights inside of Launch itself.

In order to get access to Launch, your user must explicitly be added to a Launch product configuration of some kind.  This means that you won't have Org Admins publishing stuff in Launch unless they've actually granted themselves rights (which creates a record).

--

Update: Detailed instructions are now available How to Set User Permissions for Adobe Launch

Translate
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