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Level 3
November 8, 2016
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Can Audience Manager be setup as a subscriber to a Customer Attributes file

  • November 8, 2016
  • 3 replies
  • 3335 views

Hi there, there is no mention of Audience Manager on this page (https://marketing.adobe.com/resources/help/en_US/mcloud/subscription.html) regarding setup as a subscriber to a Customer Attributes file.

Does this mean you can't create Audience Manager segments based off attributes uploaded via the Customer Attributes functionality?

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Best answer by jantzen_b

Hi,

My previous answer was correct. AAM can not subscribe to Customer Attributes. 

You are able to onboard data into AAM directly but the process is a bit different. You may want to engage with the AAM support team for a detailed explanation. The documentation around this can be found here.

Cheers,
Jantzen

3 replies

jantzen_b
Adobe Employee
Adobe Employee
November 9, 2016

Hi,

I believe most Audience Manager customers upload offline CRM data directly within the Audience Manager interface rather than using Customer Attributes. I don't believe there is an option to subscribe to Customer Attributes within the Customer Attributes interface by design. 

I'm going to see if I can get one of my Audience Manager colleges to give his input here as well. Stay tuned....

Thanks,
Jantzen

jantzen_b
Adobe Employee
jantzen_bAdobe EmployeeAccepted solution
Adobe Employee
November 14, 2016

Hi,

My previous answer was correct. AAM can not subscribe to Customer Attributes. 

You are able to onboard data into AAM directly but the process is a bit different. You may want to engage with the AAM support team for a detailed explanation. The documentation around this can be found here.

Cheers,
Jantzen

Level 3
November 15, 2016

Ok thanks for confirming Jantzen - I'll investigate the direct to AAM upload options.