Browser stopping analytics call (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH) | Community
Skip to main content
D
d_sriharsha
Level 2
March 21, 2024
Solved

Browser stopping analytics call (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH)

  • March 21, 2024
  • 2 replies
  • 1574 views

Hello Adobe Analytics Community,

I can see Adobe Analytics call is firing on the pages but failing and getting the below mentioned error.. My browser is blockiing the Adobe request becuase its not secure. Please help me on this ? Any reason why its throwing an error 

Error: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH

 

 

Best answer by Kumar29917170hcyp

@d_sriharsha 

Please check the below:-
1) Verify the SSL Status of the Website- Use a free tool like SSL checker.

2) Check for Certificate Name Not Matching.

3) Verify TLS Version.

4) Verify RC4 Cipher Suite.

5) Manually Inspect the Security Certificate by inspecting the browser.

 

Thanks!

 

2 replies

K
Adobe Employee
Kumar29917170hcypAdobe Employee
Adobe Employee
March 21, 2024

Hi @d_sriharsha ,

 

The err_ssl_version_or_cipher_mismatch error usually occurs when there’s a problem with the SSL certificate or encryption modules. There are a few server-side actions you can take to resolve this issue.

But before that, check the Adobe documentation page below for the TLS versions and ciphers that Adobe Host currently supports:


https://experienceleague.adobe.com/en/docs/experience-platform/tags/client-side/transport-layer-security

Thanks!

D
d_sriharshaAuthor
Level 2
March 21, 2024

Thank you @kumar29917170hcyp  for the Info..

There is anything that we need to do with tarcking server In Adobe?

K
Adobe Employee
Kumar29917170hcypAdobe EmployeeAccepted solution
Adobe Employee
March 21, 2024

@d_sriharsha 

Please check the below:-
1) Verify the SSL Status of the Website- Use a free tool like SSL checker.

2) Check for Certificate Name Not Matching.

3) Verify TLS Version.

4) Verify RC4 Cipher Suite.

5) Manually Inspect the Security Certificate by inspecting the browser.

 

Thanks!

 

J
JanakiMe
April 4, 2025

The browser is blocking the Adobe request because it's not secure. The ERR_SSL_VERSION_OR_CIPHER_MISMATCH error appears due to a lack of “common SSL protocol version or cipher suite support” between a web server and a user’s browser. This issue happens during the TLS handshake process. With that, the browser will automatically display this specific error message. Some reasons can be as follows:- 

 

1) Outdated browsers or operating systems

2) Old TLS versions are used, significantly older than TLS 1.2.

3) Web servers employ the outdated RC4 cipher suite.

4) Corrupted SSL state within the browser.

5) Antivirus software interfering with SSL protocols.

 

There are different methods to solve the error. To understand the solution in detail, check here: https://certera.com/kb/how-to-fix-the-err_ssl_version_or_cipher_mismatch-error/. May it be helpful.

Terms & ConditionsAccessibility statement

Loading footer...