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Adobe Launch Server-side: massive increase in events in August 2024 (with multiple clients!)

Forum|Forum|1 year ago
September 17, 2024
3 replies
1649 views

Hi all,

I have two client which have a server-side forwarding Tags property in place and see the same massice increase in terms of usage in August 2024.
In both cases, the increase is about 12x

Let aside that the forwarded events for the second client were a lot lower compared to the first client (caused by an invalid tag token), what is going on here?

These are billable server calls, correct?

Can anyone confirm the issue exists for other clients as well?
My clients have no relation with each other.

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Best answer by bjoern__koth

Support acknowledged the issue and confirmed these are not billable calls but somewhat a UX issue that will be fixed beginning of next year (low prio)

Numbers have gone down again in the meantime

not sure how this can be a UX issue and only affect a single month though...

But let's trust what they're saying.

nnakirikanti

Community Advisor

@bjoern__koth Yes those might be billable as per product licensing description, this is defined in product description of RTCDP connection and Real-Time Customer Data Platform ( Prime and Ultimate Packages)

On the other note please cross verify traffic with other client sources like analytics or application team (logs) that they have really have such volume or any attacks happened on the website which will help to cross verify before reaching Adobe for further explanation.

Let me know what you find.

~cheers,

Naresh Nakirikanti

B

bkoth99

Yeah, so the thing is, we have not changed anything on both clients.

Also, the web client calls trigger the SSF calls after they have executed, and we cannot see any increase there.

Would be a strange coincidence, wouldn't it? Both clients are in Switzerland, so maybe there is more to it

bjoern__koth

Author

Community Advisor and Adobe Champion

@nnakirikanti that was obviously me above 😂

Cheers from Switzerland!

T

tyrese

Level 3

Confirming that I also noticed a large spike in August of +6billion incoming calls @bjoern__koth did you ever find out a cause on this?

Thanks,

Ty

bjoern__koth

AuthorAccepted solution

Community Advisor and Adobe Champion

Support acknowledged the issue and confirmed these are not billable calls but somewhat a UX issue that will be fixed beginning of next year (low prio)

Numbers have gone down again in the meantime

not sure how this can be a UX issue and only affect a single month though...

But let's trust what they're saying.

Cheers from Switzerland!

T

tyrese

Level 3

Confirming that I saw the drop for September aswell, but I agree with you, seems strange to classify it as a UX issue when it, seems to have, affected everyone for only one month.

Thanks,

Ty

kautuk_sahni

Community Manager

@bjoern__koth Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

Kautuk Sahni

bjoern__koth

Author

Community Advisor and Adobe Champion

@kautuk_sahni

you can mark my own response from "10/16/24 12:08:25 PM" as correct 😉

Support acknowledged an issue that was somehoe UX related.

Number have gone down the next month

Cheers from Switzerland!

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