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padmaa17619878
Level 2
Dec 28, 2020 5:53 AM UTC
Solved

Adobe launch - Android SDK - Launch, First Launch, crashes & launch number not captured

Hello,

Recently moved from mobile SDK to launch. Two strange issues were observed:

a) the following life cycle metrics are not captured 

1. Install - First Launches,Install Date

2. Upgrade - Upgrades, Launches since last upgrade, Days since last upgrade

3. Crash - Crashes

4. Launch - Launches, Launch Number, Days since first use, etc

 

but Application Context & device Info are captured.

 

b) Unique visitor count increases every time when the app gets launched. New visitor id is generated.

 

what could be the reason? anyone can guide?

 

 

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EmiliaDobrinAccepted solution
Adobe Employee
Dec 29, 2020 6:50 PM UTC

Hi @padmaa17619878 ,

 
Thanks for reaching out. 
Can you confirm that the previous version of the Mobile SDK (adobeMobileLibrary) has been removed from your app dependencies and that you are using only the AEP SDK extensions as per the Launch Install instructions? After migration, only the new version of the SDK should be installed in your app.
 
For the Lifecycle metrics, make sure you implemented the Lifecycle API calls for your app, this documentation can help with that https://aep-sdks.gitbook.io/docs/resources/upgrading-to-aep/manual-lifecycle-implementation.
 
Let us know if this fixed your issues.
 
Emilia Dobrin
Computer Scientist
 
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4 replies

Adobe Employee
EmiliaDobrinAdobe EmployeeAccepted solution
Adobe Employee
Dec 29, 2020 6:50 PM UTC

Hi @padmaa17619878 ,

 
Thanks for reaching out. 
Can you confirm that the previous version of the Mobile SDK (adobeMobileLibrary) has been removed from your app dependencies and that you are using only the AEP SDK extensions as per the Launch Install instructions? After migration, only the new version of the SDK should be installed in your app.
 
For the Lifecycle metrics, make sure you implemented the Lifecycle API calls for your app, this documentation can help with that https://aep-sdks.gitbook.io/docs/resources/upgrading-to-aep/manual-lifecycle-implementation.
 
Let us know if this fixed your issues.
 
Emilia Dobrin
Computer Scientist
 
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    padmaa17619878Author
    Level 2
    Jan 5, 2021 4:17 AM UTC
    Thank you for pointing out the issue. Old SDK was referred in few places. now removed. all fine now.
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    floriangol
    floriangol
    Jan 4, 2021 2:34 PM UTC

    I would propose you to search for "ADBMobile" and delete everything related to that. And also check that the json config file for the old sdk is completely removed. The configuration is now coming from adobe launch completely.

     

    Best regards

    Florian

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      padmaa17619878Author
      Level 2
      Jan 5, 2021 4:17 AM UTC
      Thanks for sharing, yes that helped.
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