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cdye-2
June 24, 2019
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Adobe Launch

  • June 24, 2019
  • 6 replies
  • 3940 views

I've set up data elements, global variables and rules in Adobe Launch on a new site. I'm sending it to a test report suite to test tracking before we go live, but I can't get any of the data to go in. We are pulling in all of our data from the pathing/query string parameters in the page url because they didn't set up a data layer. The debugger is detecting Launch and pulling in Page Info, and I've set Adobe beacons on all my rules and published. What else do I need to do to get the data going into reports?

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Best answer by abhijmis

Hi,

Can you confirm if you are able to see a successful Analytics beacon firing on the page where you have deployed Adobe Launch.

You can inspect the Analytics call within the Network section of the browser dev tool (use filter /b/ss for Analytics call). A successful Analytics call would be with a 200 status code and the report suite ID needs to be a valid one (If the page you are referring to is a public one, please share the URL and I can check).

If the page is not public and you are able to confirm the above setup correctly and the data still isn't showing up in the UI, please submit a support ticket with Customer Care (email: customercare@adobe.com) along with all relevant details, so that the team can check the configuration in detail and assist.

Thanks.

6 replies

A
Adobe Employee
abhijmisAdobe EmployeeAccepted solution
Adobe Employee
June 25, 2019

Hi,

Can you confirm if you are able to see a successful Analytics beacon firing on the page where you have deployed Adobe Launch.

You can inspect the Analytics call within the Network section of the browser dev tool (use filter /b/ss for Analytics call). A successful Analytics call would be with a 200 status code and the report suite ID needs to be a valid one (If the page you are referring to is a public one, please share the URL and I can check).

If the page is not public and you are able to confirm the above setup correctly and the data still isn't showing up in the UI, please submit a support ticket with Customer Care (email: customercare@adobe.com) along with all relevant details, so that the team can check the configuration in detail and assist.

Thanks.

    C
    cdye-2Author
    June 25, 2019

    Thank you. I will check that. How does it work with when the site is live under a test URL? I'm thinking that may be the problem, because the actual live URL isn't up yet and I can't set up the report suite or any the Launch property with the test URL, it gives me an error, because it's not a standard form URL

    A
    Adobe Employee
    abhijmisAdobe Employee
    Adobe Employee
    June 25, 2019

    Till the time you have the embed code implemented, it should work.

    C
    cdye-2Author
    June 25, 2019

    We have already put out the embed code, so that is why it's not working? Can I delete everything and start over? Or what is the fix for that?

    A
    Adobe Employee
    abhijmisAdobe Employee
    Adobe Employee
    June 25, 2019

    You need to have the Launch embed code implemented on the page which you want to track using Launch.

      C
      cdye-2Author
      June 25, 2019

      Sorry I misunderstood you. We have the embed code already implemented on the page, they are just using a test URL right now and not the live page URL.

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