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vinayababu
Level 2
December 4, 2023
Solved

Adobe Experience Platform support Question

  • December 4, 2023
  • 1 reply
  • 1537 views

Hi Team,

I have a question, Adobe Experience Platform shall support a Maximum Tolerable Period of Disruption of 1 hour including staged recovery.

Could you please share Adobe Experience Platform SaaS Model Documentation if available.

Thank you.

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Best answer by John_Man

Adobe has a deck of documentation to cover the infrastructure, security, availability, backup etc. But don't think it's posted on the web. You may have to contact your Adobe representative for the same. Hope it helps.

1 reply

John_Man
Community Advisor
John_ManCommunity Advisor
Community Advisor
December 5, 2023

Are you looking for their service level? Their SLA are posted in the web,

 

https://www.adobe.com/legal/service-commitments.html

 

 

V
vinayababuAuthor
Level 2
December 5, 2023

Thank you John, 

 

The above shared link is useful. I am looking for the documentation, In the case of Event of failure, I want to know , how the AEP servers are designed and how it will support without data loss.

 

Thank you. 

John_Man
Community Advisor
John_ManCommunity AdvisorAccepted solution
Community Advisor
December 5, 2023

Adobe has a deck of documentation to cover the infrastructure, security, availability, backup etc. But don't think it's posted on the web. You may have to contact your Adobe representative for the same. Hope it helps.

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