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Sooyeon_JinJi
July 22, 2025
Question

Adobe Experience Platform Debugger - Not found

  • July 22, 2025
  • 3 replies
  • 528 views

Hello, 

Adobe Experience Platform debugger says "Not found" and doesn't work.

I've used this account and website recently, so it doesn't seem to be a permission issue. What should I do in this case?

 

 

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3 replies

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
July 22, 2025

Hi @sooyeon_jinji 

have you tried reloading the underlying website?

Cheers from Switzerland!
    KumarRishii
    KumarRishii
    Level 5
    July 23, 2025

    You can use below steps to troubleshoot:

    - Check if Adobe Analytics is loaded on the page (look for network calls like b/ss).
    - Reload the Debugger after the page finishes loading.
    - Disable browser extensions that may block tracking (e.g., Adblock).
    - Clear Debugger cache or log out and back in.
    - Use Incognito Mode to avoid interference from extensions or cookies.
    - Verify tag deployment in Adobe Launch or your TMS.
    - Try another page or site to confirm if the issue is specific.

      bjoern__koth
      Community Advisor and Adobe Champion
      bjoern__kothCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      August 7, 2025

      @sooyeon_jinji have you tried any of the suggestions?

      Cheers from Switzerland!
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