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Tylopilus
Level 2
October 25, 2023
Solved

Adobe Experience Platform Debugger login issue

Hey all,

 

when I am using the debugger everything works except viewing the edge transactions which require me to be logged in.

 

But when I try that, the newly opened window cannot resolve the proper DNS.

 

Can you please provide a fix for that.

TylopilusAccepted solution
Level 2
November 7, 2023

`(a fake URL we use for redirecting the login flow) won't work.` was the crucial information. As it's a fake url I am assuming the extension listens to that domain. I had in the extension settings the option `site access` set to `on click` as I don't want extensions to read all possible page data.

This `on click` does not work for the fake redirect though leading to not being able to log in.

 

Thanks for the help here.

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6 replies

arpan-garg
Community Advisor
arpan-gargCommunity Advisor
Community Advisor
October 30, 2023

Hi @tylopilus - Are you still facing the issue?

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    TylopilusAuthor
    Level 2
    October 31, 2023

    Yes

     

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    arpan-garg
    Community Advisor
    arpan-gargCommunity Advisor
    Community Advisor
    November 1, 2023

    I am not sure, maybe it is being blocked for you.My other suggestion would be to check if this is the same issue you are facing on other network or system.

     

    If not i would suggest you to raise a support ticket for this.

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      cmcbride_adobe
      Adobe Employee
      cmcbride_adobeAdobe Employee
      Adobe Employee
      November 2, 2023

      Developer on the Debugger team here. 

      Try uninstalling and reinstalling the extension. There may be some bad data that's sticking around.
      Then, while logging in, make sure the main Debugger window stays open while the login popup is open. Otherwise the navigation to https://login.aepdebugger.adobe.com (a fake URL we use for redirecting the login flow) won't work.

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        TylopilusAuthorAccepted solution
        Level 2
        November 7, 2023

        `(a fake URL we use for redirecting the login flow) won't work.` was the crucial information. As it's a fake url I am assuming the extension listens to that domain. I had in the extension settings the option `site access` set to `on click` as I don't want extensions to read all possible page data.

        This `on click` does not work for the fake redirect though leading to not being able to log in.

         

        Thanks for the help here.

        Translate
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