Adobe Experience Platform Debugger always gives me issues. I click sign in. It loads, and then disappears, and I'm not signed in, despite being able to sign in to AEP. | Community
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ChristianSm
May 7, 2025
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Adobe Experience Platform Debugger always gives me issues. I click sign in. It loads, and then disappears, and I'm not signed in, despite being able to sign in to AEP.

  • May 7, 2025
  • 3 replies
  • 678 views

When I try to sign in to the Adobe Experience Platform Debugger Tool Extension For Adobe Experience Platform Launch, it won't let me sign in. It just loads, then says 'signing in', then disappears again, and I'm not signed in (it does this quite a lot). However, I am able to sign in to Analytics, Launch, etc. Does anyone else get this problem a lot with the Debugger Extension, and are there any tips to stop it happening?

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3 replies

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 8, 2025

Hi @christiansm 

have you tried a different browser? Do you have any browser extensions that could possibly affect the correct functioning or block cookies (e.g. ad blockers)?

Cheers from Switzerland!
    yuhuisg
    Community Advisor
    yuhuisgCommunity AdvisorAccepted solution
    Community Advisor
    May 11, 2025

    Please see the official reply from Adobe: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform-data/sign-in-issue-will-be-fixed-in-v1-6-4/m-p/752695

      bjoern__koth
      Community Advisor and Adobe Champion
      bjoern__kothCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      May 13, 2025

      This issue should be fixed by now.

      Can you please validate?

      Cheers from Switzerland!
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