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johncfl
johncfl
Level 2
September 23, 2016
Solved

Adobe DTM Tag Not Firing on First Visit

  • September 23, 2016
  • 2 replies
  • 1411 views

Hey everyone,

We recently noticed that the DTM tag doesn't fire when a user makes the first visit to our site. The tag would fire though once they go to a different page. The same issue has been happening across all browsers and pages. Anyone had similar issues and any tips on identifying the source of the problem?

Thanks

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Best answer by tirru-4rzX7q

Hi,

Can you specify how are you loading the DTM library ? is it sync or async manner ? 

Are you getting any errors in DTM console ?

I suspect timing issue and availability of _satellite object.

2 replies

tirru-4rzX7q
tirru-4rzX7qAccepted solution
September 28, 2016

Hi,

Can you specify how are you loading the DTM library ? is it sync or async manner ? 

Are you getting any errors in DTM console ?

I suspect timing issue and availability of _satellite object.

ParitMittal
ParitMittal
Level 10
October 12, 2016

Hi Yeung ,

Are you still experiencing the issue. If yes, Please do let us know so that we can further help to resolve the same.

Thanks & Regards

Parit Mittal

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