ACC instance is not getting listed in Adobe Campaign Managed Services source configuration | Community
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SR10
Level 3
August 18, 2023
Solved

ACC instance is not getting listed in Adobe Campaign Managed Services source configuration

  • August 18, 2023
  • 1 reply
  • 819 views

Hi All,

 

I'm in the process of configuring the source for Adobe Campaign Managed Services, but I'm encountering an issue where my ACC instance is not appearing in the list. I've included a screenshot for your reference. Could there be something I'm overlooking? Any assistance would be greatly appreciated.

 

Thanks

Sankar

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Best answer by SR10

Hi @nitesh_kumar-1 ,

 

Thank you for your response.

We are trying this integration in sandbox instance, and adobe support confirmed that they will not support Managed services in sandbox.

 

Thanks 

Sankar

1 reply

nitesh_kumar-1
Adobe Employee
nitesh_kumar-1Adobe Employee
Adobe Employee
August 28, 2023

Hi @sr10 ,

 

This integration works with Adobe Campaign version 8.4 or higher Check your version. https://experienceleague.adobe.com/docs/experience-platform/destinations/catalog/email-marketing/adobe-campaign-managed-services.html?lang=en

 

Can you check if both are under the same orgID?

 

Also, feel free to open a support ticket with Adobe for further investigation.

 

Hope this helps.

 

Regards,

Nitesh

S
SR10AuthorAccepted solution
Level 3
September 7, 2023

Hi @nitesh_kumar-1 ,

 

Thank you for your response.

We are trying this integration in sandbox instance, and adobe support confirmed that they will not support Managed services in sandbox.

 

Thanks 

Sankar

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