All these three are resulting in the same error while installing:
"The upgrade patch cannot be installed by the Windows installer service because the program to be upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."
I downloaded AEM Forms Designer Full Installer English(
aemforms_designer_6_5_0_wwe_win (1).zip) and unzipped it.
Ran Autoplay.exe, but the install screen is disappearing.
Full URL for the download will help me.
Thanks,
RK.
Hi @rama_krishnany ,
The error means Windows is treating the files you downloaded as upgrade patches, not as a true full installer. This happens when the installer package is incomplete or corrupted, which is why Autoplay.exe opens and disappears.
To fix it, you must re-download the AEM Forms Designer 6.5 English Full Installer (x64) directly from the Adobe Software Distribution portal (AEM > Forms > AEM Forms Designer > Full Installer). Unfortunately, Adobe does not allow sharing a direct URL — you must access it through the portal.
After downloading:
- Use Extract All (built-in Windows unzip).
- Right-click Autoplay.exe → Run as Administrator.
This is the only version that installs correctly without the upgrade-patch error.
Thanks