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Thomaslaw
Jul 30, 2025 3:06 AM UTC
Solved

Workflow email issue

I would like to confirm whether both task emails and workflow emails use the same SMTP settings. If they do, could you please advise why, in the same environment, only task emails are working while workflow emails are not?

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BrianKasingli
BrianKasingliAccepted solution
Adobe Champion and Community Advisor
Jul 30, 2025 3:34 AM UTC

Yes, both task emails and workflow emails use the same SMTP settings. If only task emails are working, the issue is almost certainly with workflow email configuration (missing templates, workflow step misconfiguration, or user preferences) rather than the mail transport itself.

 

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BrianKasingli
Adobe Champion and Community Advisor
BrianKasingliAdobe Champion and Community AdvisorAccepted solution
Adobe Champion and Community Advisor
Jul 30, 2025 3:34 AM UTC

Yes, both task emails and workflow emails use the same SMTP settings. If only task emails are working, the issue is almost certainly with workflow email configuration (missing templates, workflow step misconfiguration, or user preferences) rather than the mail transport itself.

 

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