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user09510
Dec 20, 2021 2:11 AM UTC
Solved

Why the asset upload process failed and how to solve this problem

Hi everyone!

 

I uploaded files to AEM Assets, but I see process failed. However, I can still open, view, and edit the content.

 

Please help me with this.

TKS

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milind_bachani
milind_bachaniAccepted solution
Adobe Employee
Dec 20, 2021 7:04 AM UTC

Hi @user09510 ,

Can you share the requests failing here.

Open DevTools -> Navigate to NETWORK tab -> Try the activity again leading to this error and share the screenshot of requests failing (having error code 5xx or 4xx).


Also try checking the log files for any errors being reported relevant to the performed activity.

Thanks.

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3 replies

milind_bachani
Adobe Employee
milind_bachaniAdobe EmployeeAccepted solution
Adobe Employee
Dec 20, 2021 7:04 AM UTC

Hi @user09510 ,

Can you share the requests failing here.

Open DevTools -> Navigate to NETWORK tab -> Try the activity again leading to this error and share the screenshot of requests failing (having error code 5xx or 4xx).


Also try checking the log files for any errors being reported relevant to the performed activity.

Thanks.

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    MayurSatav
    Community Advisor
    MayurSatavCommunity Advisor
    Community Advisor
    Dec 20, 2021 11:08 AM UTC

    Hi @user09510,

     

    Can you please tell me which AEM version you are using, on premise? or cloud?

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    Mayur Satav | www.mayursatav.in
      Raja-Karuppsamy
      Community Advisor
      Raja-KaruppsamyCommunity Advisor
      Community Advisor
      Dec 26, 2021 7:42 AM UTC

      @user09510 Can you check the workflow process step -> dam update asset workflow .

      1. Create a custom log for DAM upload step and tail the logs when you are trying the upload the DAM assets.

      2. Check the workflow console if anything failed in failure tab.

       

      Regards.,

      Raja

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