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Lakshmi9
Level 3
June 15, 2022
Solved

whitelist dedicated ip address

  • June 15, 2022
  • 2 replies
  • 1429 views

Hi Team,

Could someone help me to understand, does outlook has dedicated IP whitelisted? Is it mandatory or can we proceed without whitelist it? 

 

Thank you

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Best answer by Kiran_Vedantam

Ok, then this has something to do with the whitelisting. Check with your IT support team on this.

Thanks,

Kiran Vedantam.

2 replies

Nirmal_Jose
Adobe Employee
Nirmal_JoseAdobe Employee
Adobe Employee
June 15, 2022

o365 has dedicated IP ranges. Please refer to [1]

What is the relevance of the question for AEM ?

 

[1]- https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide

    L
    Lakshmi9Author
    Level 3
    June 15, 2022

    Hi @nirmal_jose 

    this is regarding email service. Is it compulsory to get the dedicated ip address whitelisted in order to get the configurations done?

     

    email service:

    https://experienceleague.adobe.com/docs/experience-manager-learn/cloud-service/networking/examples/email-service.html?lang=en#

     

    Thank you

      Kiran_Vedantam
      Community Advisor
      Kiran_VedantamCommunity Advisor
      Community Advisor
      June 15, 2022

      Hi @lakshmi9 

       

      When you are using the default smtp details, your cloud should take care of sending the email. Can you just try by sending an email?

       

      Thanks,

      Kiran Vedantam.

        L
        Lakshmi9Author
        Level 3
        June 15, 2022

        Hi @kiran_vedantam 

        default configurations are working on local & dev but not on stage & prod environments. As per team suggestion, was trying to do the email service configs. 

         

        After all configurations done except whitelist IP, tried the email functionality n getting the below error.

         

        com.day.cq.mailer.MailingException: org.apache.commons.mail.EmailException: Sending the email to the following server failed : proxy.tunnel: 30002. 

         

        But able to access the username & password from cloud env variables but not the host from cloud API configs. It's always throwing the above error.

          Kiran_Vedantam
          Community Advisor
          Kiran_VedantamCommunity AdvisorAccepted solution
          Community Advisor
          June 18, 2022

          Ok, then this has something to do with the whitelisting. Check with your IT support team on this.

          Thanks,

          Kiran Vedantam.

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