While starting up AEM instance Getting 503 ERROR

Forum|Forum|7 years ago
September 20, 2018
3 replies
12587 views

HTTP ERROR: 503

Problem accessing /. Reason:

    AuthenticationSupport service missing. Cannot authenticate request.

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Best answer by vaibhavs7024655

rajs73651622 This is a very generic message and definitely not enough to point out the problem. However, this may signify some sort of repository inconsistency.

I would suggest you to check for SegmentNotFound errors in the error.log file and in case you find those you can refer to [1] in order to resolve the segment store inconsistencies.

[1] Fix Inconsistencies in the repository when SegmentNotFound Issue is reported in AEM 6.x

vaibhavs7024655Accepted solution

Level 3

rajs73651622 This is a very generic message and definitely not enough to point out the problem. However, this may signify some sort of repository inconsistency.

I would suggest you to check for SegmentNotFound errors in the error.log file and in case you find those you can refer to [1] in order to resolve the segment store inconsistencies.

[1] Fix Inconsistencies in the repository when SegmentNotFound Issue is reported in AEM 6.x

sujeet_singhr48

It may also occur, if you are running AEM instance with a user other than expected user. For example, instance should start using aemuser but u are starting it with root user.

M

Mike_Myers_count_22

Level 1

Hi everyone.
This worked for me:

remove files:
/crx-quickstart/repository/segmentstore/repo.lock
/crx-quickstart/launchpad/felix/cache.lock

remove folder:
/crx-quickstart/repository/index/launchpad/config/org/apache/sling/jcr/repoinit

I hope this helps
Cheers