video360_social and video360VR viewers options are not appearing. | Community
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vivek777
Level 2
July 5, 2024
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video360_social and video360VR viewers options are not appearing.

  • July 5, 2024
  • 2 replies
  • 600 views

Hi,


I have configured Dynamic media in my AEM instance ( cloud version).

Applied "Adaptive Video Encoding" video profile to the folder and viewer presets are also published.

Can you please let us know what could be the reason that the video360_social and video360VR viewers options are not appearing? 

I have attached a screenshot for your reference.



There are no errors in the network tab and console.

We can utilize all other Dynamic media components, but only "Video 360 Media" is not working for . video360_social and video360VR

 

Also enabled the run mode - dynamicmedia_scene7

 

Run Modes = [dynamicmedia_scene7, crx3, author, sdk, live, crx3tar]

 

 




 

 

 

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Best answer by MukeshYadav_

Hi,

Hope you followed the all the steps mentioned in docs if not pls have a look https://experienceleague.adobe.com/en/docs/experience-manager-learn/assets/dynamic-media/video/dynamic-media-360-video-custom-thumbnail-feature-video-use

 

Uploading assets for use with the video viewer

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/360-video#uploading-assets-for-use-with-the-video-viewer

 

Note:- Make sure that

              1.  Folder has added video profile to it (e.g.  out-of-the-box adaptive video encoding profile)

              2.  Original 360-degree video content is of 1080P or even 4K resolution

Thanks

2 replies

MukeshYadav_
Community Advisor
MukeshYadav_Community AdvisorAccepted solution
Community Advisor
July 6, 2024

Hi,

Hope you followed the all the steps mentioned in docs if not pls have a look https://experienceleague.adobe.com/en/docs/experience-manager-learn/assets/dynamic-media/video/dynamic-media-360-video-custom-thumbnail-feature-video-use

 

Uploading assets for use with the video viewer

https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/dynamicmedia/360-video#uploading-assets-for-use-with-the-video-viewer

 

Note:- Make sure that

              1.  Folder has added video profile to it (e.g.  out-of-the-box adaptive video encoding profile)

              2.  Original 360-degree video content is of 1080P or even 4K resolution

Thanks

    Himanshu_Jain
    Community Advisor
    Himanshu_JainCommunity Advisor
    Community Advisor
    July 8, 2024

    Kindly refer https://experienceleague.adobe.com/en/docs/experience-manager-65/content/assets/dynamic/360-video

     

    Thanks

     

    Himanshu Jain
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