Update BPO report on CDN Cache metrics
| Request for Feature Enhancement (RFE) Summary: | The Cache metrics report generated by Adobe SME named "AEM CS BPO Tech Staff Report.pdf" monthly basis recommends improving the CDN Cache ratio but the way its generated needs to be revisited as the internal call, or URL forwarding requests, internal redirects are all being tracked differently causing the cache hit and coverage ratio scores reported low. |
| Use-case: |
Ex: when the request is made for our website like fiserv.com gets (302) redirect to https://fiserv.com and to https://www.fiserv.com/ in this case considered as different requests and reports miss or pass. As this is the homepage and the number of page visits to the homepages are high the score gets impacted significantly.
other examples like A) there are calls like /autodiscover.xml and other that gets originated from network or bots or health checks and not from core AEM application which also gets reported as MISS/PASS and impacts the score. B) json responses with url params cannot be cached due to impl nature and requirements but this also gets reported as MISS
After detailed manual analysis and cache coverage details the Adobe SME confirms we are on excellent coverage beyond the minimum standards and no issues but as per BPO report and score from Cloud manager dashboard we are not. Hence request for revisiting of reporting to reflect actuals appropriately. |
| Current/Experienced Behavior: | The Cache score is low |
| Improved/Expected Behavior: | The Cache Ratio should reflect the relevant and appropriate scores |
| Environment Details (AEM version/service pack, any other specifics if applicable): | AEM CS |
| Customer-name/Organization name: | Fiserv |
| Screenshot (if applicable): | |
| Code package (if applicable): |