Unexpected Error: Looks like we are having some issues with our service. We are working hard to bring it online again. | Community
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LaureFA
February 22, 2024
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Unexpected Error: Looks like we are having some issues with our service. We are working hard to bring it online again.

  • February 22, 2024
  • 4 replies
  • 4213 views

Hi,

two pages are showing this message on AEM after I edited the pages and published them: " Unexpected Error: Looks like we are having some issues with our service. We are working hard to bring it online again".

One page is the same as before and working but the other is an error 500 on the website.

 

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Best answer by aanchal-sikka

Hello @laurefa 

 

You would need to check error.log of the Instance. It can be Downloaded from Cloud Manager.

This video explains how to access the CM logs https://experienceleague.adobe.com/docs/experiences-by-you/experiences-by-you/experience-manager/cloud-service/cloud-manager-best-practices/cloud-manager-using-logs.html?lang=en

 

 

Whenever you get a Service Outage on a specific Instance or a specific page, it is mostly due to error

4 replies

SureshDhulipudi
Community Advisor
SureshDhulipudiCommunity Advisor
Community Advisor
February 22, 2024

Did you check the error logs for more details?

    L
    LaureFAAuthor
    February 22, 2024

    is it what you asked ?

     

     

      aanchal-sikka
      Community Advisor
      aanchal-sikkaCommunity AdvisorAccepted solution
      Community Advisor
      February 23, 2024

      Hello @laurefa 

       

      You would need to check error.log of the Instance. It can be Downloaded from Cloud Manager.

      This video explains how to access the CM logs https://experienceleague.adobe.com/docs/experiences-by-you/experiences-by-you/experience-manager/cloud-service/cloud-manager-best-practices/cloud-manager-using-logs.html?lang=en

       

       

      Whenever you get a Service Outage on a specific Instance or a specific page, it is mostly due to error

      Aanchal Sikka
        Imran Khan
        Community Advisor
        Imran KhanCommunity Advisor
        Community Advisor
        February 23, 2024

        @laurefa Best way is to check error.log just after page refresh to get it easily.

        If we don't have log access, get content in local, deploy same branch what we have in PROD in local and check logs post page refresh as above screen comes only in AEMaaCS not in local may help in debug if you don't have log access.

          Kamal_Kishor
          Community Advisor
          Kamal_KishorCommunity Advisor
          Community Advisor
          February 24, 2024

          @laurefa : Check your error log file.
          I had faced similar issue and the reason for this was one of the component was throwing some error/exception.
          You will see that on author/edit mode, page will show fine but when viewed as published, you see this message. Error log will tell you exactly which component is having issue and you can fix that based on log statement.

          thanks.

            kautuk_sahni
            Community Manager
            kautuk_sahniCommunity Manager
            Community Manager
            February 28, 2024

            @laurefa Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

            Kautuk Sahni
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