Unable to Sign-In on experienceleague.adobe.com | Community
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April 20, 2021
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Unable to Sign-In on experienceleague.adobe.com

  • April 20, 2021
  • 7 replies
  • 1890 views

It's April 20th, 2021 and for the last hour, I've not been able to sign in at https://experienceleague.adobe.com/ nor have my coworkers. I'm using a PC and I've tried logging in on this site using Chrome, IE and Firefox, all with no joy. It's as if the Signin button and several links (I didn't try each and every one of them) are all inoperative. Is anyone else having this issue today with this site?

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Best answer by PG-ExL

Hi @dataprivacyqueen 

We were looking into this for you, and we have tweaked a couple of things on our end. At the very end of last week we rolled out a new UI to Experience League. Sometimes the caching doesn't update automatically based on network or browser sessions, so sometimes a force refresh can help there. That's always the first thing to try. We also fixed a config on one of our instances that were showing some different results than the other load balanced instances, so that has been updated too. Please let us know if you're still seeing this issue. Sorry if you were having problems, we definitely appreciate the feedback.

7 replies

Asutosh_Jena_
Community Advisor
Community Advisor
April 20, 2021

Hi @dataprivacyqueen 

 

I just tried to login from my chrome browser now and it worked for me. I am able to access https://experienceleague.adobe.com/#dashboard/profile as well.

 

If possible try to login from your mobile network or some different network and see if it's an issue with the network.

Thanks!

April 20, 2021

@asutosh_jena_I am able to sign in from phone and personal computer but not through my work pc - so this might be on my end, but it's weird that I'm not getting any errors on the page. Thanks for the suggestion. 

Adobe Employee
April 21, 2021

I ran into similar issue sometime ago and using private/incognito window resolved it

kautuk_sahni
Community Manager
Community Manager
April 22, 2021

 The team is working on it to rectify this fully.

-Kauutk

Kautuk Sahni
PG-ExL
Community Manager
PG-ExLCommunity ManagerAccepted solution
Community Manager
April 22, 2021

Hi @dataprivacyqueen 

We were looking into this for you, and we have tweaked a couple of things on our end. At the very end of last week we rolled out a new UI to Experience League. Sometimes the caching doesn't update automatically based on network or browser sessions, so sometimes a force refresh can help there. That's always the first thing to try. We also fixed a config on one of our instances that were showing some different results than the other load balanced instances, so that has been updated too. Please let us know if you're still seeing this issue. Sorry if you were having problems, we definitely appreciate the feedback.

kautuk_sahni
Community Manager
Community Manager
April 23, 2021

Please check and confirm, you are good to go now. Really appreciate you reporting this.

-Kautuk

Kautuk Sahni
August 26, 2024

Great info tilll now its very use full 

Modern Spaaces

 
 
August 28, 2024

nice information ..It will workout for my domain as well

sobha infinia