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imadullakhan
imadullakhan
Level 3
Apr 30, 2020 5:59 AM UTC
Solved

Unable to Access the pages in Prod Publish Instance aem 6.5.! It display Blank Pages.

Hi
Can anyone Let me know how to solve this issue.
while working on AEM Publish Instance, facing the issue in all the pages going competely blank.! Can anyone please help me out in this issue please.? #AEM

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BrianKasingli
BrianKasingliAccepted solution
Adobe Champion and Community Advisor
Apr 30, 2020 7:58 AM UTC

@imadullakhan,

Please tail the ./crx-quickstart/logs/error.log from the publisher. You should be able to see a stack trace of what is currently happening in your situation. Your page may be dependent on another page, scripts, or bundles. With dependencies not installed correctly, a white page is typically the behaviour and result of a page load. 

Can you provide us with the stack trace from./crx-quickstart/logs/error.log?

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15 replies

ks13648490
ks13648490
Apr 30, 2020 6:14 AM UTC

Primary check: Check if your custom bundles built to render the page are in active state.

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    imadullakhan
    imadullakhanAuthor
    Level 3
    Apr 30, 2020 6:24 AM UTC
    Yeah my bundle is in active state. i checked the error log there i got DefaultGetServlet exception and HTML cannot render resource JcrNodeResource. This error msg
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    BrianKasingli
    Adobe Champion and Community Advisor
    BrianKasingliAdobe Champion and Community AdvisorAccepted solution
    Adobe Champion and Community Advisor
    Apr 30, 2020 7:58 AM UTC

    @imadullakhan,

    Please tail the ./crx-quickstart/logs/error.log from the publisher. You should be able to see a stack trace of what is currently happening in your situation. Your page may be dependent on another page, scripts, or bundles. With dependencies not installed correctly, a white page is typically the behaviour and result of a page load. 

    Can you provide us with the stack trace from./crx-quickstart/logs/error.log?

    Translate
      imadullakhan
      imadullakhanAuthor
      Level 3
      Apr 30, 2020 8:10 AM UTC
      Actually am getting the issue in that particular prod publish instance only, other than any instance its working fine, same page same components and same template. And if am opening any of the page in that projects it gives completely blank page also I checked the Error log it displays like, DefaultGetServlet exception and HTML cannot render resource JcrNodeResource. Can you please help me out this issue.
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      Asutosh_Jena_
      Community Advisor
      Asutosh_Jena_Community Advisor
      Community Advisor
      Jul 6, 2020 10:28 AM UTC

      @imadullakhan Please update the below lines into sling.properties file under crx-quickstart/conf folder and restart the instance. You will never face this issue back.

      sling.bootdelegation.sun=sun.*,com.sun.*,jdk.internal.reflect,jdk.internal.reflect.*

      This issue will be observed with JDK 11 installation with AEM 6.5. It's a class loader issue.

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        imadullakhan
        imadullakhanAuthor
        Level 3
        Jul 8, 2020 2:54 PM UTC
        Thank you for the response
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        vatsal_usbank
        New Member
        Apr 25, 2023 8:45 PM UTC

        Did above suggestion to add lines in sling.properties resolve this issue?

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        vatsal_usbank
        New Member
        Apr 25, 2023 8:48 PM UTC

        We are noticing this issue in AEM 6.5.14 intermittently after code deployments. There are multiple projects(e.g. Project A, Project B which correspond to SiteA and Site B). Intermittently if Project A or Project B is deployed, immediately all site pages will start showing blank screen with similar error in logs. @asutosh_jena_  - Any comments?

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        neerav_it
        Level 2
        Apr 10, 2025 6:02 PM UTC

        We just came across same issue. if you don't mind sharing how you resolved it that will be of a great help @vatsal_usbank 

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