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cindyj16657980
Level 2
Jul 6, 2015 2:20 PM UTC
Solved

Trouble loading test app into iPad

Hi,

I've downloaded and signed the .ipa file. But when I load it to the iPad via iTunes, the icon on the iPad appears gray and says "Installing" and it doesn't pass that point.

Does anybody else experienced this issue? Is there another way around it to view it?

Thanks,

Cindy J.

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koakstoaksAccepted solution
Level 2
Jul 8, 2015 5:55 PM UTC

Ahhhhh! Got it!

The iOS Certificate (Development) was invalid for our account.

I only found this out by going into the DPS App Builder to try to download the developer IPA for our newsstand app - the Builder let me know it was invalid. Nowhere in Certificates, Identifiers & Profiles on the Apple Developer site did it list the certificate as invalid - in fact it isn't expired.

So I just had to generate the dev provisioning file with that active certificate chosen.

Thanks for all the great quick responses! Sorry is was somewhat of a bonehead problem.

-Kelly


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koakstoaks
Level 2
Jul 7, 2015 9:31 PM UTC

I signed it with a distribution cert, should I try an ad-hoc cert? Worth a try.

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Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe Employee
Adobe Employee
Jul 7, 2015 9:43 PM UTC

You need to use a development or ad-hoc cert. Distribution certs are for uploading to the store.

Neil

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koakstoaks
Level 2
Jul 8, 2015 2:40 PM UTC

My last post I wrote distribution, but I meant development. I've done both - signed with development and ad-hoc certs with no luck. I restarted the device and still no luck. Regenerated certs - no luck.

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Adobe Employee
nathanm206Adobe Employee
Adobe Employee
Jul 8, 2015 4:16 PM UTC

Hmm, this is mysterious. This is a total guess as to what the problem might be, but do you have a previous version of the app on your device as well? Specifically, a released version that you got from the app store. If so, I would try removing that app, then trying to install the new DPS 2015 app from Xcode or iTunes.

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Adobe Employee
bobbr3212Adobe Employee
Adobe Employee
Jul 8, 2015 4:52 PM UTC

You might want to use iTunes to double-check the UDID string. Some third-party methods provide an incorrect UDID.

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koakstoaksAccepted solution
Level 2
Jul 8, 2015 5:55 PM UTC

Ahhhhh! Got it!

The iOS Certificate (Development) was invalid for our account.

I only found this out by going into the DPS App Builder to try to download the developer IPA for our newsstand app - the Builder let me know it was invalid. Nowhere in Certificates, Identifiers & Profiles on the Apple Developer site did it list the certificate as invalid - in fact it isn't expired.

So I just had to generate the dev provisioning file with that active certificate chosen.

Thanks for all the great quick responses! Sorry is was somewhat of a bonehead problem.

-Kelly


Translate
Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe Employee
Adobe Employee
Jul 8, 2015 5:58 PM UTC

Glad you got it sorted out. I'll follow up with the App Builder team to see why the desktop signing tool wasn't alerting you to the invalid certificate.

Neil

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