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saibul
saibul
Level 4
September 14, 2020
Solved

Service accounts are not listing in AEM Publish under useradmin

  • September 14, 2020
  • 3 replies
  • 1722 views

AEM - 6.5.5

 

Service accounts are not listing in AEM Publish under useradmin. But it listing in author environments. Thanks in advance if anyone could help with this.

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Best answer by arunpatidar

We are also on 6.5.5 and we can see the service accounts from useradmin console.

I would suggest to check using admin credentials and check error logs as well.

3 replies

Nupur_Jain
Adobe Employee
Nupur_JainAdobe Employee
Adobe Employee
September 15, 2020

Hi @saibul 

 

Could you first check using crx/de if the accounts exist on publish or not? The users/group on publish and author can differ and there is a possibility that they don't exist on publish. 

 

Thanks,

Nupur

    saibul
    saibulAuthor
    Level 4
    September 17, 2020
    There is no log captured. The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it. Any solutions to bring it in the UI
    arunpatidar
    Community Advisor
    arunpatidarCommunity AdvisorAccepted solution
    Community Advisor
    September 15, 2020

    We are also on 6.5.5 and we can see the service accounts from useradmin console.

    I would suggest to check using admin credentials and check error logs as well.

    Arun Patidar
      saibul
      saibulAuthor
      Level 4
      September 17, 2020
      The service account created using com.adobe.acs.commons.users.impl.EnsureServiceUser-custom-service-user.xml config. The account is not showing in prod publish alone and it shows in all lower environments both author and publish. The user is showing under /home/users/system node in crxde in impacted system. Since the account is not showing in useradmin I am not able to view the permission and manage it.
      saibul
      saibulAuthor
      Level 4
      September 17, 2020

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