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TheRealUpWorks
TheRealUpWorks
Level 2
Oct 16, 2015 2:28 AM UTC
Solved

Scene7 asset shrinks during playback

We are experiencing an asset that is played using the Scene7 SDK v2.7. During playback the resolution shrinks from the initial 480px x 270px to a smaller resolution. Why is this happening?  See attached screenshots.

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mvanceadobeAccepted solution
Adobe Employee
Oct 16, 2015 2:28 AM UTC

Could be a number of things. Suggest you open a support ticket for this (email s7support [at] adobe [dot] com)

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Adobe Employee
mvanceadobeAdobe EmployeeAccepted solution
Adobe Employee
Oct 16, 2015 2:28 AM UTC

Could be a number of things. Suggest you open a support ticket for this (email s7support [at] adobe [dot] com)

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