Scene 7 videos doesn't play in the Android OS 6.0 Mobile phones

Question

We use CQ5.5 and scene 7, the videos used to play for all mobile phones until some android devices are upgraded to OS 6.0.

After debugging, we find out the videos doesn't work only for the Android phone with OS6.0, and works fine for all iPhones and Android phones of non-OS 6.0, the error message from one of the Android phones is "Your Browser does not support HTML5 video tag or the video cannot be played.

Does anyone know what's the issue? The video is hosted by Adobe, not sure if Adobe has any hotfix?

Thanks for your help in advance.

mvanceadobe · Accepted Answer

5.5 is a very old version of AEM, so I presume it is using an older version of Scene7 viewers, which may not support the newer Android versions.

Here is the currently supported list:

https://marketing.adobe.com/resources/help/en_US/s7/viewers_ref/c_system_requirements_and_prerequisites.html

smacdonald2008 · Answer

Please file a ticket for this issue. This is an issue that support and the development teams need to be aware of.https://helpx.adobe.com/marketing-cloud/contact-support.html

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