Regional Distribution Lists for AEM Sites Proactive Notifications and Communications

Problem Statement

Currently, AEM Sites only supports tenant-level distribution lists for proactive notifications and communications. This creates operational challenges for global organizations managing multiple regional instances, as there is no capability to:

- Configure separate distribution lists per AEM instance/program
- Differentiate notification recipients based on regional responsibility
- Manage admin-level notifications independently for different instances

This limitation forces organizations to either:
1. Include all regional users in a single tenant-level list (resulting in irrelevant notifications)
2. Remove regional users entirely and rely on global admins to manually redistribute communications

Proposed Enhancement

Implement granular distribution list management at the program/instance level within AEM Sites, allowing:

1. Instance-specific distribution lists: Configure separate recipient lists for each AEM instance (e.g., Instance X recipients ≠ Instance Y recipients)

2. Role-based distribution lists: Define different lists based on user roles within each instance (e.g., "Admin users for Instance X" vs "Content editors for Instance X")

3. Self-service management: Allow users with appropriate permissions to manage these distribution lists without requiring Adobe Support intervention

4. Notification filtering: Automatically route proactive notifications, incident alerts, and technical reports to the relevant regional distribution list based on the affected program/instance

 Business Value

- Operational efficiency: Regional teams receive only relevant notifications for their instances
- Reduced noise: Eliminates irrelevant communications that cause alert fatigue
- Faster incident response: Critical notifications reach the right team immediately

Use Case Example

A global organization manages AEM Sites instances across multiple regions (US, UK, Spain, Mexico). Currently:
- US team receives notifications about Spain infrastructure issues
- Spain team receives technical reports about Mexico performance optimization
- All teams must filter through irrelevant communications daily

With this enhancement:
- Each regional team would only receive notifications for their managed instances
- Admin-level users in each region could manage their own distribution lists
- Proactive notifications would be automatically routed to the appropriate regional team

Current Workaround Limitations

The current suggestion to modify product profiles at tenant level does not address this need, as it requires:
- Global admins to manually redistribute all communications
- Regional teams to lose direct access to critical notifications
- Additional operational overhead and potential delays in incident response

This enhancement would align AEM Sites with enterprise-grade notification management capabilities expected in cloud platforms.