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H
HelpTech
Level 3
October 28, 2024

Publishers giving 500 error instead of 404

  • October 28, 2024
  • 4 replies
  • 1356 views

Hi,

We have 6 publishers for our website when we are trying to access a non existing page it is throwing 500 error in 3 publishers and 404 error in 3 publishers. The configuration is same for all the publishers and the error pages are available in the publishers.

ErrorPageHandlerImpl is available.

In the error logs we are getting Sling Uncaught throwable error 

Can someone suggest what could be the issue?

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4 replies

EstebanBustamante
Community Advisor and Adobe Champion
EstebanBustamanteCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 28, 2024

Hi,

 

Are you hitting the publishers directly (without the dispatcher in front of them)? This could be a cache issue if you're using a CDN or dispatcher. Another possibility is that some content is missing in the publishers where the 500 error is appearing, which could be causing the issue instead of a 404. Could you share more details about what you are seeing in the logs?

 

Esteban Bustamante
    H
    HelpTechAuthor
    Level 3
    October 29, 2024

    Hi @estebanbustamante 

     

    If I hit the publishers directly or the live path also same error. I cleared the dispatcher cache also

     

    And the error I received in the log is

    GET /content/page/test.html org.apache.sling.engine.impl.SlingRequestProcessorImpl service : Uncaught Throwable

      Tethich
      Community Advisor
      TethichCommunity Advisor
      Community Advisor
      October 28, 2024

      hi @helptech 

       

      Without more context from you, I can think of two possibilities:

      - Either you previously had the page and you removed it. In this case you will need to re-check to see if the page might still exist, either in cash or in AEM per se, for those 3 publishers that return 500 ? It sounds like that the page still exist but the code behind them fails, making the server to crash.
      - Or, the page never existed, in which case some extra logs or details from you might help, cause' is hard to guess what might be happening.

        H
        HelpTechAuthor
        Level 3
        October 29, 2024

        Hi @tethich 

         

        1. The page we are trying to access is the deleted page. And I checked the page in those three publishers its not available.

         

        And the error I received in the log is

        GET /content/page/test.html org.apache.sling.engine.impl.SlingRequestProcessorImpl service : Uncaught Throwable

          Tethich
          Community Advisor
          TethichCommunity Advisor
          Community Advisor
          October 29, 2024

          Ok, so you are in case 1, when the page previously existed but you deleted it. So we may think that cache could be involved. Can you try to disable cache and see how it goes ?

            Shashi_Mulugu
            Community Advisor
            Shashi_MuluguCommunity Advisor
            Community Advisor
            October 29, 2024

            @helptech can you pls share more details, like type of aem deployment (AEM on-prem or AMS or Cloud) , do you have access to publisher crx/de, have u checked jcr repp for page existence? Can you pls share logs?

              H
              HelpTechAuthor
              Level 3
              October 29, 2024

              Hi @shashi_mulugu 

               

              We are using 6.5 version of AEM, yes I have access to crx of the publishers. I checked the page existance

                kautuk_sahni
                Community Manager
                kautuk_sahniCommunity Manager
                Community Manager
                November 5, 2024

                @helptech Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

                Kautuk Sahni
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