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scottl73621287
Aug 30, 2018 12:09 AM UTC
Solved

Product unable to be changed from "Free" to "Restricted"

Hi all,

I have a product that was accidentally set to "free" instead of "restricted." When I try to change it now, I get an error that reads "Service is temporarily unavailable."

This has been happening for a while now. Changing the product ID for the collection would be prohibitively disruptive to live products.

Can anyone help?

-Scott

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AndrewTop
AndrewTopAccepted solution
Adobe Employee
Sep 4, 2018 5:45 PM UTC

For anyone that is following along, or sees this problem themselves.

We found an message in the logs saying the Collection that the Product was associated with had an invalid layout.  Perhaps the layout's version was updated or something like that - I'm not sure.  That error prevented the Product from being saved.  Assigning the collection another layout, saving, and then assigning the original layout cleared that error and the Product saved properly.

When I have a chance, I'll look into providing a more informative message that helps the user quickly diagnosis the problem themselves.

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3 replies

Darren_Melanson
Adobe Employee
Darren_MelansonAdobe Employee
Adobe Employee
Aug 30, 2018 1:54 PM UTC

Hi Scott,

We just tried this ourselves and it works fine - which is odd...

Can you reach out to customer care and get this logged so we can take a much closer look?

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scottl73621287Author
Aug 30, 2018 2:48 PM UTC

Will do Darren. Worth noting that this is limited to a single product.

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AndrewTop
Adobe Employee
AndrewTopAdobe EmployeeAccepted solution
Adobe Employee
Sep 4, 2018 5:45 PM UTC

For anyone that is following along, or sees this problem themselves.

We found an message in the logs saying the Collection that the Product was associated with had an invalid layout.  Perhaps the layout's version was updated or something like that - I'm not sure.  That error prevented the Product from being saved.  Assigning the collection another layout, saving, and then assigning the original layout cleared that error and the Product saved properly.

When I have a chance, I'll look into providing a more informative message that helps the user quickly diagnosis the problem themselves.

Translate
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