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royh70849153
royh70849153
Level 3
Jan 12, 2016 10:50 PM UTC
Solved

Preview app not updating

i've updated a number of articles, uploaded them and clicked the preview button - but the changes aren't making it to the app.

i'm not provided an error and it was last working a few hours ago.

anybody else having similar issues?  feel like it's been intermittent since yesterday.

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royh70849153
royh70849153Accepted solution
Level 3
Jan 14, 2016 6:59 PM UTC

issue has resolved itself.  for clarification, after more trouble shooting, i found the following:

1. this was not preflight specific, though it was there as well (also in our test app.)

2. new content would not download to a device unless it was added to a new collection.

3. once content had download for the new collection, it was available on the old collection as well.

conclusion: seems as though the mechanism to push updated articles was having an issue.

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4 replies

Leo_do_Mangue
Level 3
Jan 13, 2016 9:52 AM UTC

Hello

The preview button works with a custom application, with the "preflight" option checked.

We had problems using this solution. We couldn't find a reason but the update warning takes too much time to show. And my internet connection have a good quality and it's working fine.

It's not clear if the PREVIEW button updates all the content to the application, or only the selected content.

Anyway, Adobe has launched the Preflight application in Apple Store and Play Store. The Preflight APP works fine. The content that's not published can be viewed and approved.

I suggest you try the Preflight application.

Leo

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royh70849153
royh70849153Author
Level 3
Jan 13, 2016 3:01 PM UTC

Leo,

Thank you for your response.  We are currently using the preflight app for testing and, as i said, it was working fine for at least part of yesterday.

FYI, the "preview" button actually pushes everything to the app, not just what is selected.

Have a great day,

Roy

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Leo_do_Mangue
Level 3
Jan 13, 2016 6:02 PM UTC

Hello Roy

Thanks for your help.

And, I´m sorry, I believe that I don't understand yout problem correctly.

Oh, I see another thread about the problem with the Preflight app:

https://forums.adobe.com/thread/2062360

Thanks again.

Leo

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royh70849153
royh70849153AuthorAccepted solution
Level 3
Jan 14, 2016 6:59 PM UTC

issue has resolved itself.  for clarification, after more trouble shooting, i found the following:

1. this was not preflight specific, though it was there as well (also in our test app.)

2. new content would not download to a device unless it was added to a new collection.

3. once content had download for the new collection, it was available on the old collection as well.

conclusion: seems as though the mechanism to push updated articles was having an issue.

Translate
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