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nchandra
nchandra
Level 2
Aug 28, 2018 2:41 PM UTC
Solved

OutputService.generatePDFOutput connection to failed Service

We are attempting to generate pdf document, using OutputService.generatePDFOutput() getting connection to failed Service error. Below are our environment details

Environment : AEM  6.3.2

Forms package : AEM-Forms-6.3.2.0-LX-4.1.64

Server : Linux

in the POM added below dependency

<dependency>

    <groupId>com.adobe.aemfd</groupId>

    <artifactId>aemfd-client-sdk</artifactId>

    <version>6.3.0</version>

    <scope>provided</scope>

</dependency>

Exception :

com.adobe.fd.output.internal.exception.OutputServiceException: AEM_OUT_001_003:Unexpected Exception: AEM_OUT_001_003:Unexpected Exception: Connection to failed service.

at com.adobe.fd.output.impl.OutputServiceImpl.generatePDFOutput(OutputServiceImpl.java:84)

at com.xxx.core.servlet.MSServicesServlet.generatePDFOutput(MSServicesServlet.java:590)

at com.xxx.core.servlet.MSServicesServlet.doPost(MSServicesServlet.java:291)

at org.apache.sling.api.servlets.SlingAllMethodsServlet.mayService(SlingAllMethodsServlet.java:149)

at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:346)

at org.apache.sling.api.servlets.SlingSafeMethodsServlet.service(SlingSafeMethodsServlet.java:378)

at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:552)

at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:77)

at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:138)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.wcm.core.impl.WCMComponentFilter.filterRootInclude(WCMComponentFilter.java:375)

at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:190)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:282)

at org.apache.sling.engine.impl.filter.RequestSlingFilterChain.render(RequestSlingFilterChain.java:49)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:71)

at com.day.cq.wcm.core.impl.warp.TimeWarpFilter.doFilter(TimeWarpFilter.java:109)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

at com.adobe.cq.social.ugcbase.security.impl.SaferSlingPostServlet.doFilter(SaferSlingPostServlet.java:126)

at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)

...frames omitted

Caused by: com.adobe.fd.output.internal.exception.OutputServiceException: AEM_OUT_001_003:Unexpected Exception: Connection to failed service.

at com.adobe.fd.output.impl.OutputServiceImpl.generatePDFOutput(OutputServiceImpl.java:117)

at com.adobe.fd.output.impl.OutputServiceImpl.generatePDFOutput(OutputServiceImpl.java:82)

... 136 common frames omitted

Caused by: java.lang.IllegalStateException: Connection to failed service.

at com.adobe.service.ResourcePooler.allocateResource(ResourcePooler.java:104)

at com.adobe.service.ConnectionFactoryManagerPeer.getConnectionResourceFromPool(ConnectionFactoryManagerPeer.java:76)

at com.adobe.service.ConnectionFactoryManagerPeerImpl.getConnection(ConnectionFactoryManagerPeerImpl.java:155)

at com.adobe.service.impl.PlatformPeerImpl.lookup(PlatformPeerImpl.java:49)

at com.adobe.forms.aem.impl.XFANativeServiceImpl.paExecute(XFANativeServiceImpl.java:115)

at com.adobe.forms.aem.impl.XFANativeServiceImpl.paExecute(XFANativeServiceImpl.java:430)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$paExecute$2$$anonfun$2.apply(XMLFormServiceImpl.scala:167)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$paExecute$2$$anonfun$2.apply(XMLFormServiceImpl.scala:167)

at com.adobe.forms.logging.PerfLogger$class.measure(PerfLogger.scala:60)

at com.adobe.forms.logging.PerfLogger$.measure(PerfLogger.scala:33)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$paExecute$2.apply(XMLFormServiceImpl.scala:166)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$paExecute$2.apply(XMLFormServiceImpl.scala:158)

at com.adobe.forms.logging.PerfLogger$class.measure(PerfLogger.scala:60)

at com.adobe.forms.logging.PerfLogger$.measure(PerfLogger.scala:33)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl.paExecute(XMLFormServiceImpl.scala:156)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$com$adobe$forms$xtg$impl$XMLFormServiceImpl$$resolveTemplateCacheGen$2.apply(XMLFormServiceImpl.scala:192)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$com$adobe$forms$xtg$impl$XMLFormServiceImpl$$resolveTemplateCacheGen$2.apply(XMLFormServiceImpl.scala:187)

at com.adobe.forms.logging.PerfLogger$class.measure(PerfLogger.scala:60)

at com.adobe.forms.logging.PerfLogger$.measure(PerfLogger.scala:33)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl.com$adobe$forms$xtg$impl$XMLFormServiceImpl$$resolveTemplateCacheGen(XMLFormServiceImpl.scala:187)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$resolveTemplate$2$$anonfun$apply$2.apply(XMLFormServiceImpl.scala:281)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$resolveTemplate$2$$anonfun$apply$2.apply(XMLFormServiceImpl.scala:281)

at com.adobe.forms.cache.ResourceCache$$anonfun$getOrElseUpdate$2.apply(ResourceCache.scala:107)

at com.adobe.forms.cache.ResourceCache$$anonfun$getOrElseUpdate$2.apply(ResourceCache.scala:97)

at com.adobe.forms.logging.PerfLogger$class.measure(PerfLogger.scala:60)

at com.adobe.forms.logging.PerfLogger$.measure(PerfLogger.scala:33)

at com.adobe.forms.cache.ResourceCache$class.getOrElseUpdate(ResourceCache.scala:97)

at com.adobe.forms.cache.impl.PreRenderCacheImpl.getOrElseUpdate(PreRenderCacheImpl.scala:35)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$resolveTemplate$2.apply(XMLFormServiceImpl.scala:281)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl$$anonfun$resolveTemplate$2.apply(XMLFormServiceImpl.scala:280)

at com.adobe.forms.logging.PerfLogger$class.measure(PerfLogger.scala:60)

at com.adobe.forms.logging.PerfLogger$.measure(PerfLogger.scala:33)

at com.adobe.forms.xtg.impl.XMLFormServiceImpl.resolveTemplate(XMLFormServiceImpl.scala:279)

at com.adobe.forms.service.impl.LCOptionsXFAInterpreterImpl$$anonfun$resolvedTemplate$2.apply(LCOptionsXFAInterpreterImpl.scala:135)

at com.adobe.forms.service.impl.LCOptionsXFAInterpreterImpl$$anonfun$resolvedTemplate$2.apply(LCOptionsXFAInterpreterImpl.scala:134)

at com.adobe.forms.logging.PerfLogger$class.measure(PerfLogger.scala:60)

at com.adobe.forms.logging.PerfLogger$.measure(PerfLogger.scala:33)

at com.adobe.forms.service.impl.LCOptionsXFAInterpreterImpl.resolvedTemplate(LCOptionsXFAInterpreterImpl.scala:134)

at com.adobe.forms.service.impl.AEMFormsHelperServiceImpl.resolvedTemplate(AEMFormsHelperServiceImpl.scala:53)

at com.adobe.fd.output.impl.OutputServiceImpl.generatePDFOutput(OutputServiceImpl.java:114)

I am suspecting aemfd-client-sdk dependency version in the POM is not the correct one, am not sure.

Thanks,

Chandra

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    MayankGu9Accepted solution
    Adobe Employee
    Aug 28, 2018 10:26 PM UTC

    Did you follow "Additional Requirements" section under https://helpx.adobe.com/in/experience-manager/6-4/forms/using/installing-configuring-aem-forms-osgi.html

    View in thread

    17 replies

    Show previous replies
    Ron_PreForm_IT
    Level 2
    Sep 13, 2019 1:11 PM UTC

    I think I have a similar problem, but i can't find "Additional requirements" under your link. Have it been moved?

    Translate
    LincolnDlamini
    Nov 20, 2020 7:37 AM UTC
    @455762, did you find a solution for this?
    Translate
    anjali_biddanda
    anjali_biddanda
    Level 4
    Dec 22, 2020 10:25 PM UTC

    @nchandra/ @lincolndlamini did either of you find the cause for this error?

    Translate
    LincolnDlamini
    Dec 31, 2020 6:32 AM UTC
    @anjali_biddanda , the solution for me was to explicitly install 32 bit linux system libraries i.e expat.i686 , libxcb.i686 etc...
    Translate
    anjali_biddanda
    anjali_biddanda
    Level 4
    Jan 6, 2021 4:02 PM UTC
    Thanks @lincolndlamini. That was very helpful. However, I'm on macOS 10.15 Catalina, which unlike earlier versions which supported 32-bit apps, Catalina has all 32-bit code ripped out. My only option is to run Parallels or a VM with the older macOS 10.14.6.
    Translate
    LincolnDlamini
    Jan 11, 2021 7:54 AM UTC
    @anjali_biddanda , I am also running this on Parallels CentOS image, I have not tested this on macOS
    Translate
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