Not able to login on publisher after in-place upgrade from AEM 6.3 to 6.5 | Community
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RitendraS11
RitendraS11
Level 4
October 24, 2024
Solved

Not able to login on publisher after in-place upgrade from AEM 6.3 to 6.5

  • October 24, 2024
  • 5 replies
  • 1036 views

Hi Team,

 

I have performed in-place upgrades on author and publisher instances and after all the process is ok. Verified the upgrade.log file and error.log file.

Now, when I try to log in to the publisher instance - not able to log in.

 

Tried login via

https://<IP>:<PORT>/libs/granite/core/content/login.html?resource=/crx/de/index.jsp

I got navigated to CRXDE. But, only /content and /bin are being shown

 

https://<IP>:<PORT>/libs/granite/core/content/login.html?resource=/system/console 

I got the login screen again

 

 Any suggestions or pointers would be appreciated.

__PRESENT

__PRESENT

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Best answer by RitendraS11

Thanks everyone for looking into it.

I found the issue with the setup at my end. The login issue occured when I installed the service pack 9.. Which means, when upgraded to 6.5.0 - login was ok. When I installed service pack 9 - the login URL stopped working - only on publish instance.

To login, if I append the URL with "?sling:authRequestLogin=1", login works fine.

Maybe, this can help others facing similar issues.

5 replies

Asutosh_Jena_
Community Advisor
Asutosh_Jena_Community Advisor
Community Advisor
October 24, 2024

Hi @ritendras11 

You should be able to login using the below URL:
http://HOST:PORT/libs/granite/core/content/login.html

Please let us know what error you see when you try to login. Also request to check the browser console when trying for login.

Thanks,

Asutosh

    RitendraS11
    RitendraS11Author
    Level 4
    October 24, 2024

    @asutosh_jena_ Thanks for checking. But, I have already mentioned in my post that it's not working.

      MukeshYadav_
      Community Advisor
      MukeshYadav_Community Advisor
      Community Advisor
      October 24, 2024

      Hi @ritendras11 ,

      Which service pack of 6.5 have you installed?

      You may refer https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/after-service-pack-6-5-8-installation-i-cannot-login-into-a/m-p/408365/highlight/true#M28940

      Thanks

        arunpatidar
        Community Advisor
        arunpatidarCommunity Advisor
        Community Advisor
        October 24, 2024

        Hi @ritendras11 
        What user are you using? admin then it should work, could you please check error.log when you do login?

        restart AEM and try again.

        Arun Patidar
          RitendraS11
          RitendraS11Author
          Level 4
          October 26, 2024

          The server got corrupted and stopped working. So, I can't check it anymore. 

          Thanks for looking into it!

            kautuk_sahni
            Community Manager
            kautuk_sahniCommunity Manager
            Community Manager
            November 5, 2024

            @ritendras11 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

            Kautuk Sahni
            RitendraS11
            RitendraS11AuthorAccepted solution
            Level 4
            November 7, 2024

            Thanks everyone for looking into it.

            I found the issue with the setup at my end. The login issue occured when I installed the service pack 9.. Which means, when upgraded to 6.5.0 - login was ok. When I installed service pack 9 - the login URL stopped working - only on publish instance.

            To login, if I append the URL with "?sling:authRequestLogin=1", login works fine.

            Maybe, this can help others facing similar issues.

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