Lost access to my Marketo Nation login with the Adobe esperience login update. How does my IT team reconnect it? | Community
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peter_fedewa1
peter_fedewa1
Level 2
September 16, 2024
Solved

Lost access to my Marketo Nation login with the Adobe esperience login update. How does my IT team reconnect it?

  • September 16, 2024
  • 3 replies
  • 1654 views

This recent update to how we log in to use Marketo broke my login to Marketo Nation. I can't access my old profile or log in to post question or answer community issues that I may be able to help with.

 

How can my IT team fix this so I can access my old account and posts?

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Best answer by StephanieSimmons

It may be that you used a different login than your email address, but we migrated users by their email address. Or, you may be incorrectly being routed to the wrong experience and should still be able to access Marketo Nation. There may be a chance that we can help. @peter_fedewa1 I'd suggest opening a support ticket. 

3 replies

kautuk_sahni
Community Manager
kautuk_sahniCommunity Manager
Community Manager
September 17, 2024

@arunpatidar @saravanan_dharmaraj @somen-sarkar Would it be possible for you to take a look at this question and share your thoughts? Your input would be very helpful.

Kautuk Sahni
somen-sarkar
Community Advisor
somen-sarkarCommunity Advisor
Community Advisor
September 17, 2024

Hi @peter_fedewa1 ,

Pls check the  below articles .  Hope this can help you in resolving the issue by  getting connected with system admin / Marketo Support .

 

Navigating the Marketo Engage login migration to A... - Marketing Nation

Migrating to Adobe Identity | Adobe Marketo Engage

User Sign-in with Adobe ID | Adobe Marketo Engage

 

Thanks,

Somen

    S
    Adobe Employee
    StephanieSimmonsAdobe EmployeeAccepted solution
    Adobe Employee
    September 25, 2024

    It may be that you used a different login than your email address, but we migrated users by their email address. Or, you may be incorrectly being routed to the wrong experience and should still be able to access Marketo Nation. There may be a chance that we can help. @peter_fedewa1 I'd suggest opening a support ticket. 

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