Login error - "You do not have permission to access DPS" | Community
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Paul83
Paul83
October 9, 2015
Solved

Login error - "You do not have permission to access DPS"

  • October 9, 2015
  • 2 replies
  • 1700 views

Hi,

Any one tell me why I cannot access the 2015 DPS dashboard? Keep getting the error "You do not have permission to access DPS"... i can access the old version of the DPS dashboard but thought I would move over to the new one and hey presto I cannot access this with either my personal adobe ID or my work adobe ID either, very frustrating!

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Best answer by Neil_Enns_-_Ado

Sounds like your Adobe ID isn't the one attached to the master account in your DPS license. I suggest calling enterprise support, they should be able to figure this out for you.

Neil

2 replies

BobLevine
BobLevine
Level 6
October 9, 2015

Moved to Digital Publishing Solution forum.

Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe EmployeeAccepted solution
Adobe Employee
October 9, 2015

Sounds like your Adobe ID isn't the one attached to the master account in your DPS license. I suggest calling enterprise support, they should be able to figure this out for you.

Neil

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