Skip to main content
Paul83
Paul83
Oct 9, 2015 10:50 AM UTC
Solved

Login error - "You do not have permission to access DPS"

Hi,

Any one tell me why I cannot access the 2015 DPS dashboard? Keep getting the error "You do not have permission to access DPS"... i can access the old version of the DPS dashboard but thought I would move over to the new one and hey presto I cannot access this with either my personal adobe ID or my work adobe ID either, very frustrating!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Neil_Enns_-_Ado
Neil_Enns_-_AdoAccepted solution
Adobe Employee
Oct 9, 2015 1:33 PM UTC

Sounds like your Adobe ID isn't the one attached to the master account in your DPS license. I suggest calling enterprise support, they should be able to figure this out for you.

Neil

View in thread

2 replies

BobLevine
BobLevine
Level 6
Oct 9, 2015 11:24 AM UTC

Moved to Digital Publishing Solution forum.

Translate
Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe EmployeeAccepted solution
Adobe Employee
Oct 9, 2015 1:33 PM UTC

Sounds like your Adobe ID isn't the one attached to the master account in your DPS license. I suggest calling enterprise support, they should be able to figure this out for you.

Neil

Translate
Terms & ConditionsAccessibility statement

Loading footer...