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Jimmytime
Jimmytime
Level 2
August 21, 2015
Solved

iTunes Subscription Order

  • August 21, 2015
  • 1 reply
  • 841 views

We offer 4 different iTunes subscription terms - 1 month, 3 month, 6 month and 1 year. In the "Purchase Subscription" dialogue page the order they appear in is very odd - it seems to be descending in the order we created them with Apple. At the top is 6 month, then 3 month, 1 year and 1 month. (we created the 6 month most recently, the 3 month before that etc.)

It's not very logical to the user and I know certain departments here will find this unacceptable. Any way to resolve this?

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Best answer by Neil_Enns_-_Ado

Hi James,

There's definitely a bug here that will be fixed in the release due in about four weeks. We should be presenting the list in the order the entitlement system gives it to us and currently we aren't.

Separate from that is whether the entitlement system actually provides a way to order the items in the portal. It doesn't appear to at the moment I'll talk to the entitlement team about whether that's something that can be added.

Neil

1 reply

Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe EmployeeAccepted solution
Adobe Employee
August 21, 2015

Hi James,

There's definitely a bug here that will be fixed in the release due in about four weeks. We should be presenting the list in the order the entitlement system gives it to us and currently we aren't.

Separate from that is whether the entitlement system actually provides a way to order the items in the portal. It doesn't appear to at the moment I'll talk to the entitlement team about whether that's something that can be added.

Neil

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