It seems that my Adobe ID is not linked with your Adobe Experience Cloud solution. How to linked it ? | Community
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Y
yuriadizes
Level 2
November 25, 2020
Solved

It seems that my Adobe ID is not linked with your Adobe Experience Cloud solution. How to linked it ?

  • November 25, 2020
  • 4 replies
  • 20547 views

When I try to connect to  Experience form Admin Console I have an error message:
It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts
Please get in touch with your Org Administrator or Adobe Enterprise Support.
It is the first time I want to use this product.
How to solve this problem?

Best answer by Suraj_Kamdi

@yuriadizes 

you need to contact the person in your organization who handles all the Adobe accounts or who has Administrator rights.

4 replies

Ankur_Khare
Community Advisor
Ankur_KhareCommunity Advisor
Community Advisor
November 25, 2020

Hi,

 

I would suggest to search the query before you post a query as many queries are already solved , similar to the one you just asked-

 

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/how-to-connect-adobe-id-with-experience-cloud-any-ideas/qaq-p/368510

 

Hope this helps.

    C
    ClareAi
    February 6, 2025

    While your answer is maybe helpful, it's kind of delivered in a rude manner!

      Suraj_Kamdi
      Community Advisor
      Suraj_KamdiCommunity AdvisorAccepted solution
      Community Advisor
      November 25, 2020

      @yuriadizes 

      you need to contact the person in your organization who handles all the Adobe accounts or who has Administrator rights.

        Y
        yuriadizesAuthor
        Level 2
        November 25, 2020
        I'm Administrator, I don[t see nothing about Adobe Experience Cloud in my Dashboard
          kpawan
          kpawan
          Level 2
          May 21, 2021

          I work as admin for Adobe Analytics and few users have complained with the same issue and the reason was that they were

          selecting "company account" instead of "personal account".
          Requested them to follow the below steps and it did resolved their issue-
           
          1. Access incognito window on your browser.
          2. Go to http://experiencecloud.adobe.com
          3. Click on 'Sign in using Adobe ID'
          4. Fill in the login credentials (Username: your email address ).
          5. Select the personal account option.
          6. Use the password for your Adobe Id, if the password is incorrect, kindly reset the password from the reset your password link.
          7. Once successfully logged in, click on 9-dots icon on top right corner and click on Analytics Button.
          Note - Please try the above-mentioned steps on an incognito window of your browser.
           
          Hope this fix your problem as well.
            alydamartha
            alydamartha
            May 30, 2022

            I have checked this step but it's automatically taking organization user type. I already used 4 accounts to check but I can't solve this issues.

             

            Getting same error again and again.

             

            Welcome to Adobe Experience Cloud

            It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts
            Please get in touch with your Org Administrator or Adobe Enterprise Support.

             

            Could you please help me with supporting with latest solution?

             

            Thank You

              A
              AngMi
              December 25, 2024

              Was this ever resolved? I am having this issue now. 

                P
                Patrick4
                May 5, 2025

                New user - followed same steps. Same issue. Any resolution posted anywhere? 

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