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I
ImadAa
December 28, 2023

issue with docx to pdf conversion

  • December 28, 2023
  • 2 replies
  • 908 views

Hello,

 

We are currently facing a problem while converting a docx document to a PDF format using Adobe Experience Manager 6.5, The issue arises when the word document contains a double prime symbol (″). As a result, the generated PDF is corrupted, and the content following this special character is not fully displayed. For visual reference, please refer to the attached images above:

 

Word:

PDF : 

thanks in advance for your help.

 

 

2 replies

B_Sravan
Community Advisor
B_SravanCommunity Advisor
Community Advisor
January 1, 2024

Hi @imadaa 

May I know how exactly you are doing the conversion? Have you written any custom code for it?

-Sravan

    I
    ImadAaAuthor
    January 2, 2024

    hello @b_sravan,

    Thank you for your response. Here are the actions we take for the conversion:

     

    Home > Services >PDF Generator > Create PDF

     

     

    here is the configuration we did :

    'Home', 'Services', 'PDF Generator' then 'File type settings'

    Standard => Standard_MC:

    In Microsoft Excel :

    •  ncheck ‘Try OpenOffice as fallback converter’
    • Add the xlsm extension
    • Check 'Convert entire workbook'

    In Microsoft Word:

    • Uncheck ‘Try OpenOffice as fallback converter’
    • Add .docm extension
    • Uncheck ‘Add bookmarks to Adobe PDF’
    • Uncheck ‘Convert document information’
    • Check ‘Keep annotations…’

    Go to Home > Settings > Core System Settings > Configurations :

    • Change the value of ‘Default maximum document input line size’ to 10485760
    • Change the value of 'Default delay before deleting the document' to 3600

     

    Go to Home > Services > Applications and services > Service management

    Click on ConvertPdfService

    • Modify the value of ‘Transaction Time Out’ to 3600 

    Go to Home > Services > Applications and services > Service management

    Click on PDFGConfigService (page 3)

    • Change the value of 'Server Conversion Timeout' to 3600
    • Change the value of 'Server Global Timeout' to 3600

    We also utilize a Java code to generate the PDF, and we have the same isue.

    Thank you for your help.

     

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    September 2, 2025

    @imadaa just checking in! Were you able to get this resolved? If you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!

    Kautuk Sahni
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