Skip to main content
reqNickname
Dec 14, 2015 3:38 PM UTC
Solved

ios app works fine in preflight but after downloading through developer account it says it cannot connect.

I get the splash screen, then a loading animation, then it throws up an error saying it can't connect. Any ideas?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
bobbr3212Accepted solution
Adobe Employee
Dec 14, 2015 3:49 PM UTC

Did you publish the collections and articles?

View in thread

8 replies

Adobe Employee
bobbr3212Adobe EmployeeAccepted solution
Adobe Employee
Dec 14, 2015 3:49 PM UTC

Did you publish the collections and articles?

Translate
reqNicknameAuthor
Dec 14, 2015 4:15 PM UTC

I believe so, on the collections page it says published.

Translate
Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe Employee
Adobe Employee
Dec 14, 2015 4:48 PM UTC

Can you please post a screen shot of the exact error message you're getting? Thanks.

Neil

Translate
reqNicknameAuthor
Dec 14, 2015 4:52 PM UTC

Its not really an error message, just text that says "Cannot connect to 2016 Midland Metal Check your connection then tap to refresh". I've tried on a variety of connections that I know are working and it still gives this message.

Translate
reqNicknameAuthor
Dec 15, 2015 5:53 PM UTC

Translate
Adobe Employee
nathanm206Adobe Employee
Adobe Employee
Dec 15, 2015 5:59 PM UTC

Which version is your app based on (go to the iOS Settings app, find your app, and you will find it). In addition, did you click the "Preflight" button in the content view of the portal? It's the little eyeball icon in the upper right.

Translate
reqNicknameAuthor
Dec 15, 2015 8:02 PM UTC

I did the preflight, version is 2015.7.

Translate
reqNicknameAuthor
Dec 15, 2015 8:09 PM UTC

Published again and now it works! Thanks for your help.

Translate
Terms & ConditionsAccessibility statement

Loading footer...