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CarlWilk
Level 2
May 22, 2024
Solved

Installed AEM version 6.5 with SP18, Workbench won't run.

I installed AEM server 6.5 with SP18 and Workbench 6.5.  Workbench says, "This version of Workbench is incompatible with AEM - Forms Server.  Any ideas?

 

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CarlWilkAccepted solution
Level 2
May 22, 2024

Thanks for the suggestions.  I ended up uninstalling and reinstalling using the Express Mode and all was good.  So very strange.

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5 replies

Rohan_Garg
Community Advisor
Rohan_GargCommunity Advisor
Community Advisor
May 22, 2024

Hi @carlwilk,

Your screenshot displays Workbench version as 6.1

You can try the latest AEM 6.5.20.0 Forms Workbench Installer with AEM Forms 6.5.20.0 Add-on package.

Download Link - https://experience.adobe.com/#/downloads/content/software-distribution/en/aem.html

It worked correctly for me.

 

Please refer to the below links too once - 

Install Workbench

Supported Platforms for AEM Forms on JEE

WorkbenchHelp

 

Hope this helps!

Rohan Garg

 

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Rohan Garg
    gkalyan
    Adobe Champion and Community Advisor
    gkalyanAdobe Champion and Community Advisor
    Adobe Champion and Community Advisor
    May 22, 2024

    @carlwilk 

     

    AEM Workbench 6.5 is compatible with AEM Forms 6.5, but there may be an issue with the service pack (SP18) you installed. Here are a few potential solutions:
    • Check the compatibility matrix for AEM 6.5 SP18 to ensure Workbench 6.5 is supported with that specific service pack version. Service packs can sometimes introduce compatibility issues.
    • Try uninstalling SP18 from your AEM Forms server and see if Workbench 6.5 works with the base AEM 6.5 version without the service pack. If it does, there may be an incompatibility between Workbench and that specific service pack.
    • Check the Workbench log files for any specific errors that could indicate the root cause of the incompatibility. The logs may provide more details on what is causing the issue.

     

    Here is a documentation about backward compatibility 

    https://experienceleague.adobe.com/en/docs/experience-manager-65/content/implementing/deploying/upgrading/backward-compatibility

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      CarlWilkAuthorAccepted solution
      Level 2
      May 22, 2024

      Thanks for the suggestions.  I ended up uninstalling and reinstalling using the Express Mode and all was good.  So very strange.

      Translate
        gkalyan
        Adobe Champion and Community Advisor
        gkalyanAdobe Champion and Community Advisor
        Adobe Champion and Community Advisor
        May 22, 2024

        Great! it is working now.

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          kautuk_sahni
          Adobe Employee
          kautuk_sahniAdobe Employee
          Adobe Employee
          June 7, 2024

          @carlwilk I hope you found the AEM community helpful. We look forward to your return as either a learner or a mentor. The community flourishes with SMEs like you. Please encourage your AEM peers to contribute as well. Happy AEM learning!

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          Kautuk Sahni
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