Expose the maintenance-task logs to customers
Feature / Enhancement Request
Description of the Requested Feature
The Ford .com team would like direct access to the execution logs produced by the AEM maintenance tasks VersionPurge and AuditLogPurge (plus any future purge-style tasks) without having to open a support ticket every time they need verification.
Current Behavior
• Both purge tasks execute in a dedicated maintenance pod.
• Logs are stored internally and are not surfaced through Cloud Manager’s log download UI / API.
• End customers therefore have no self-service method to confirm that their configuration changes (e.g., updated purge schedule) actually ran.
• Support must manually retrieve and share CSV log extracts on request.
Desired Behavior
Expose the maintenance-task logs to customers via one (or a combination) of the following:
• Add the log files to the list of selectable log types in Cloud Manager ("Download Logs") for each environment.
• Expose them through the existing Log API endpoints.
• Alternative UI or API that allows customers to query the most recent execution status (success/failure timestamp & statistics such as items purged).
Business Impact
• Lack of visibility creates operational risk; the customer cannot independently verify whether critical repository-cleanup jobs are actually running after every configuration deployment.
• Troubleshooting requires a new support ticket each time, adding turnaround delays for the customer and extra load for Support.
• Audit / compliance teams need evidence that audit logs are being purged per policy; manual ticket flow is not scalable.
Support Investigation Summary (for Engineering Reference)
• Confirmed with Engineering that purge tasks run in a separate pod; sample execution logs from 2025-10-10 were provided to the customer (attachments: auditlogpurge.csv, versionlogpurgelogs.csv).
• Customer attempted to increase OSGi log levels but learned that does not affect these tasks.
• There is no existing customer-facing log stream for these jobs; absence of entries in Author aemerror.log is expected.
• Customer explicitly asked on 2025-10-14 to open an enhancement request “to make these log files accessible to us without requiring a support ticket.”
References
• Maintenance task docs: https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/operations/maintenance
• Logging docs: https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/developing/logging
Requested Next Steps
Please evaluate feasibility, scope, and timeline for surfacing these maintenance-task logs (or at minimum their execution status) to customers through Cloud Manager or another supported interface.
Full investigation available here: https://aemcs-workspace.adobe.com/bot/dynamics/investigation/4772c7e9-af48-48dc-927f-9b57dfbea568