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VatsalGupta
VatsalGupta
Level 2
October 16, 2015
Solved

Error in package installation vis Package Manager

 Facing issues on installation of DAM packages on one server.

Error - "Error while creating tmp file."

These packages work fine on other servers.

Any directions?

Thanks

Vatsal

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joerghoh
joerghohAccepted solution
Adobe Employee
October 16, 2015

Hi,

please have a look at the error.log file, theres should be an indication about the problem. Regarding this specific message you might have a look at the free disk space on the volume where you tmpdir is located on.

kind regards,
Jörg

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8 replies

joerghoh
Adobe Employee
joerghohAdobe Employee
Adobe Employee
October 16, 2015

Hi,

and this affects only 1 server? Does it effect all packages you are uploading?

Jörg

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    VatsalGupta
    VatsalGuptaAuthor
    Level 2
    October 16, 2015

    There is not anything in the logs. The disk space is enough.

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      VatsalGupta
      VatsalGuptaAuthor
      Level 2
      October 16, 2015

      5.6.1 - Same at all places.

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        VatsalGupta
        VatsalGuptaAuthor
        Level 2
        October 16, 2015

        5.6.1

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          joerghoh
          Adobe Employee
          joerghohAdobe EmployeeAccepted solution
          Adobe Employee
          October 16, 2015

          Hi,

          please have a look at the error.log file, theres should be an indication about the problem. Regarding this specific message you might have a look at the free disk space on the volume where you tmpdir is located on.

          kind regards,
          Jörg

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            JK_Kendall
            JK_Kendall
            Level 9
            October 16, 2015

            What version of AEM are you using?

            -JK

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              smacdonald2008
              smacdonald2008
              Level 10
              October 16, 2015

              Are the versions of CQ the same on the ones that work and do not work? If they are all the same - the package that works on 1 instance should be working on other instances. 

              What CQ version are you working with. 

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                irina-chirita
                Adobe Employee
                irina-chiritaAdobe Employee
                Adobe Employee
                February 5, 2022

                Hello, 

                I ran into this issue too on AEM 6.5 recently and believe my answer on this thread may help others. To diagnose the problem, I have first looked up the temporary location for the AEM process:

                # ps -ef | grep java | grep tmp
crx 6533 1 10 Jan27 ?  1-00:30:24 java -Xms4096m -Xmx4096m -Djava.io.tmpdir=/ephemeral0/tmp ...  -jar /mnt/crx/author/cq-author-4502.jar -r author,test,dynamicmedia_scene7 -r nosamplecontent -nofork -nobrowser

                As per this community thread there could be several reasons for the temp related error and I believe these would apply here too:

                - tmpdir does not have enough space

                - tmpdir does not exist

                - AEM service user does not have proper permission to tmpdir

                In my case, there was simply no space left in the temp location:

                #:/ephemeral0/tmp df -kh .
Filesystem      Size  Used Avail Use% Mounted on
/dev/sdb1        14G   13G     0 100% /ephemeral0

                Once I removed some of the files no longer necessary, package installation completed successfully.

                Irina

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