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royh70849153
royh70849153Resposta
Level 3
fev. 8, 2016 7:04 PM UTC

after much testing, found this was an issue because we were operating w/in a secured section of our site.  once we updated the htaccess to allow free access to our folder, everything has started working

13 Respostas

royh70849153
royh70849153AutorResposta
Level 3
fev. 8, 2016 7:04 PM UTC

after much testing, found this was an issue because we were operating w/in a secured section of our site.  once we updated the htaccess to allow free access to our folder, everything has started working

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jerwarren
Level 2
fev. 8, 2016 7:06 PM UTC

I wouldn't have guessed that .htaccess would have any effect on the plugin's ability to get files from the filesystem.  Is it actually making http requests to get the templates and whatnot?

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royh70849153
Level 3
fev. 11, 2016 3:42 PM UTC

jerwarren,

yeah, this one is a bit odd and beyond me i'm afraid. 

the templates and depend files are all housed on the client's (our) hosting service so i assume it makes a request to either the adobe or studio mercury servers and expects some sort of reply that never comes...  Possibly looking for updates... 

we had an "issue" open on studio mercury's gethub site for about a month with no response or action as far as i could tell.

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