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ParthasaradhiGa
Level 2
August 31, 2023
Solved

Deactivated pages AEM author still show on live site

 

Hi , 

 

We deactivated page in aem author but still that page is available in live site.

Kindly help me how to reslove this issue.

 

Thanks,

Parha.

 

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aanchal-sikka
aanchal-sikkaAccepted solution
Community Advisor
September 1, 2023

Hello @parthasaradhiga 

 

You probably have problem on multiple levels:

 

1. Page is cached on CDN/dispatcher: 

- CDN/dispatcher do not have capability to render a page. So, if its blank on publish, it should be same on CDN/dispatcher. But, in current case, you are getting a proper content on live site. 

This clearly means content is cached on CDN/dispatcher. They need to be cleared,

 

2. Blank page on publish:

If you have the replication/error logs, please check the messages related to this page in both author and publish. 

That might give you an idea about what happened. Once its resolved, you can try publishing and unpublishing the page again. That should ideally delete it from publish.

 

Please clear the cache for the page on CDN/dispatcher after resolving publish instance.

Aanchal Sikka
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6 replies

EstebanBustamante
Adobe Champion and Community Advisor
EstebanBustamanteAdobe Champion and Community Advisor
Adobe Champion and Community Advisor
August 31, 2023

Hi, 

 

Please check the following:

- Check if the page is not cached in the CDN.

- Check if the page is not cached in your browser

- Check if there are any issues in the activation queue, (the queue is blocked)

- Check the logs to make sure the deactivation process went ok

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Esteban Bustamante
    Mahesh_Gunaje
    Level 7
    August 31, 2023

    Have you checked, whether the page is present in prod publish sites? Also, if you have IP based access to prod publishers, better to check there.

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      ParthasaradhiGaAuthor
      Level 2
      September 1, 2023

      Yes, The page is available in prod publish crx/de, When trying to load it's opening blank page without content.But live site showing page content. kindly let me know what I have to do to reslove this issue.

      Translate
        aanchal-sikka
        Community Advisor
        aanchal-sikkaCommunity AdvisorAccepted solution
        Community Advisor
        September 1, 2023

        Hello @parthasaradhiga 

         

        You probably have problem on multiple levels:

         

        1. Page is cached on CDN/dispatcher: 

        - CDN/dispatcher do not have capability to render a page. So, if its blank on publish, it should be same on CDN/dispatcher. But, in current case, you are getting a proper content on live site. 

        This clearly means content is cached on CDN/dispatcher. They need to be cleared,

         

        2. Blank page on publish:

        If you have the replication/error logs, please check the messages related to this page in both author and publish. 

        That might give you an idea about what happened. Once its resolved, you can try publishing and unpublishing the page again. That should ideally delete it from publish.

         

        Please clear the cache for the page on CDN/dispatcher after resolving publish instance.

        Translate
        Aanchal Sikka
          Preetpal_Bindra
          Community Advisor
          Preetpal_BindraCommunity Advisor
          Community Advisor
          August 31, 2023

          Hello @parthasaradhiga ,

          To resolve situations like these, what I have tried in the past is to create a page with the same name in the same path in AEM author and send a deactivation request to production publishers. This action should also clear the dispatcher cache for you.

          If you do not wish to create a page, you could also look at forming a command line request similar to what the AEM replication agents use.

          Something like as follows,

           

          curl -u username:password 'https://aem-author/<page-path>'

           

          Check the user used in the command above has permissions to delete file on the AEM publisher servers.

          Translate
            Mahesh_Gunaje
            Level 7
            September 1, 2023

            Hi @parthasaradhiga 

            Above solution might work for you.  Or else, if you want to get rid of few pages in prod publish, which is not present in prod author, do these steps.

             

            Suppose if you want to delete these pages under home page

            /content/abc/en/home/page1
            /content/abc/en/home/page2

            Then is prod author package manager, create package with filter: /content/abc/en/home  Build the package. then click on Replicate.  this will replicate to all prod publish instances.

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