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Ravindra17
Ravindra17
June 29, 2021
Solved

Dam assets not showing any property after upgrade to 6.5.5

  • June 29, 2021
  • 3 replies
  • 2291 views

Hi All,

 

Need suggestion or solution for below issue:-

 

I have recently upgraded Aem from 6.3 to 6.5 and also applied the patch 6.5.5. Upgraded was successful as per the logs and I really do not see any issue; however, after this upgrade we are seeing these major issues:-

 

1. dam assets not showing any properties. I can see folders there is no details apart from folder tree.

2. Pages are not loading properly.

 

Steps to fix the issue:-

1. we have seen few indexing errors and exceptions which I have fixed after running re-indexing.

2. I have also tried to fix the assets by running workflow for individual content.

 

but still issue is same any suggestion or solution would be appreciable, I have also logged ticket with adobe didn't get much help as of now.

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    Best answer by kautuk_sahni

    Reply from the @ravindra17 

     

    He fixed the issue by following the below steps:-

    1. Go to http://aem-host:port/workflow and log in as admin

    2. Click on the Instances tab and terminate all workflows

    3. Go to http://aem-host:port/crx/de/index.jsp

    4. Browse to /var/eventing

    5. Delete all folders under "assigned", "unassigned" and "canceled"

     

    3 replies

    shelly-goel
    Adobe Employee
    shelly-goelAdobe Employee
    Adobe Employee
    June 29, 2021

    @ravindra17  This could probably due to any customizations you would have done or project restructuring required in AEM 6.5

    Hopefully you have followed these documents:

    https://experienceleague.adobe.com/docs/experience-manager-65/deploying/upgrading/upgrade.html?lang=en#

    https://experienceleague.adobe.com/docs/experience-manager-65/deploying/restructuring/repository-restructuring.html?lang=en

     

      Ravindra17
      Ravindra17Author
      June 29, 2021
      I have fixed the issue by following below steps :-
      Ritesh_Mittal
      Community Advisor and Adobe Champion
      Ritesh_MittalCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      June 29, 2021

      Hi @ravindra17 ,

       

      Need to understand more in order to figure out root cause-

       

      1. You mentioned that assets are not showing any properties but you are also mentioning that only folders are visible in tree (which I believe you meant in CRXDE), please confirm.

      2. Are you seeing any errors/exceptions in logs, browser console/network tab errors while loading pages. Are those static pages or you are hitting any web API?

      3. Which workflow you tried to fix the assets issue?

       

      I believe since you had already raised Adobe ticket so they must have validated that the steps of migration are right in order.

        kautuk_sahni
        Community Manager
        kautuk_sahniCommunity ManagerAccepted solution
        Community Manager
        July 1, 2021

        Reply from the @ravindra17 

         

        He fixed the issue by following the below steps:-

        1. Go to http://aem-host:port/workflow and log in as admin

        2. Click on the Instances tab and terminate all workflows

        3. Go to http://aem-host:port/crx/de/index.jsp

        4. Browse to /var/eventing

        5. Delete all folders under "assigned", "unassigned" and "canceled"

         

        Kautuk Sahni
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